F&B Operations Manager
4 weeks ago
As a key member of our Food and Beverage team, you will be responsible for ensuring seamless service delivery in our restaurant. Your primary focus will be on coordinating and assisting in opening and closing duties, ensuring that all settings are completed according to standards and procedures prior to the start of operation. You will also be responsible for supervising junior team members and casual labor, ensuring that all tasks assigned or required in the outlet are carried out on time and according to instruction and departmental standards.
Key Responsibilities
Coordinate and assist in opening and closing duties, ensuring all settings are completed according to standards and procedures.
Supervise junior team members and casual labor, ensuring all tasks are carried out on time and according to instruction and departmental standards.
Take and record restaurant reservations and cancellations, reconfirming reservations through phone calls or email on a daily basis.
Take food and beverage orders according to guest requirements and preferences.
Deliver food and beverage services in accordance with departmental standards and procedures.
Ensure all food and beverage are served according to service standards.
Upsell and promote food and beverage offers at every available opportunity to maximize sales revenue.
Try to remember individual patrons' names and their preferences to extend personalized service.
Apply necessary precautions with regards to hotel food safety and hygiene standards (HACCP).
Collect food and beverage supply requisitions, ensuring the stock collected is as per requisition.
Handle guests' complaints and comments tactfully and efficiently, reporting any complaints, incidents, or other irregularities to management.
Supervise and assist in assigned work station activities, overseeing the operation of the outlet in the absence of management.
Assist other Food and Beverage outlets with their operations during peak times or when required.
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