Airport Operations Manager

3 weeks ago


Vizag, Andhra Pradesh, India GMR Group Full time
Job Purpose

As a key member of the GMR Group team, the successful candidate will be responsible for monitoring and streamlining non-aero commercial (Retail/F&B/services) day-to-day operations to ensure smooth business function and service quality. This includes auditing set processes, implementing process improvements, monitoring concessionaires' functioning, and coordinating with internal and external agencies to enhance passenger service delivery.

Key Accountabilities
  • Manage operational performance of external service providers with large workforces that impact commercial revenues.
  • Conduct daily/weekly/monthly audits to ensure set processes are followed by all concessionaires/agencies.
  • Coordinate and follow up on all required compliances to ensure adherence by concessionaires.
  • Implement process improvements to maximize passenger experience and minimize revenue leakages.
  • Negotiate and finalize service contracts with concessionaires to uplift standards.
  • Capture passenger feedback, analyze areas of concern, and develop action plans to avoid repetitive complaints.
  • Closure of WAA/BCM/ASQ/fire audit points to ensure timely completion.
  • Coordinate with internal and external agencies for smoother functionality of concessionaires inside PTB.
External Interactions

The successful candidate will interact with key account managers, AGMs, and other stakeholders to ensure seamless communication and collaboration.

Internal Interactions

The candidate will work closely with retail store managers, F&B operations managers, services managers, and other internal stakeholders to ensure effective coordination and communication.

Financial Dimensions

The role is responsible for the operational performance of external service providers, which impacts commercial revenues.

Other Dimensions

The successful candidate will have 3 reportees and be responsible for their development and growth.

Education Qualifications

A minimum of an MBA/PGDM degree is required for this role.

Relevant Experience

The ideal candidate will have 6-8 years of operations experience in a similar role.

Competencies
  • Stakeholder Focus
  • Networking
  • Execution & Results
  • Teamwork & Interpersonal Influence
  • Problem Solving & Analytical Thinking
  • Planning & Decision Making
  • Capability Building
  • Strategic Orientation
  • Personal Effectiveness
  • Entrepreneurship
  • Social Awareness


  • Vizag, Andhra Pradesh, India GMR Group Full time

    Job PurposeAs a key member of the GMR Group team, the Airport Operations Manager - NAC will be responsible for monitoring and streamlining non-aero commercial (Retail/F&B/services) day-to-day operations to ensure smooth business function and service quality. This includes auditing set processes, implementing process improvements, monitoring concessionaires'...


  • Vizag, Andhra Pradesh, India GMR Group Full time

    Job PurposeAs a key member of the GMR Group team, the Airport Operations Manager - NAC will be responsible for monitoring and streamlining non-aero commercial (Retail/F&B/services) day-to-day operations to ensure smooth business function and service quality. This includes auditing set processes, implementing process improvements, monitoring concessionaires'...


  • Vizag, Andhra Pradesh, India GMR Group Full time

    Job PurposeAs a seasoned professional, you will be responsible for monitoring and streamlining non-aero commercial (Retail/F&B/services) day-to-day operations to ensure smooth business function and service quality. Your expertise will be instrumental in auditing existing processes, implementing improvements, and coordinating with internal and external...


  • Vizag, Andhra Pradesh, India GMR Group Full time

    Job Title: Airport Operations Manager - GMR GroupJob Summary: We are seeking a highly skilled Airport Operations Manager to join our team at GMR Group. The successful candidate will be responsible for monitoring and streamlining non-aero commercial day-to-day operations, ensuring smooth business function and service quality.Key Responsibilities: • Monitor...


  • Vizag, Andhra Pradesh, India GMR Group Full time

    Job PurposeAs a key member of the GMR Group, the ideal candidate will be responsible for ensuring the smooth operation of non-aero commercial activities within the airport. This includes monitoring and streamlining day-to-day operations for Retail, Food and Beverage, and services to maintain high service quality standards.The successful candidate will have a...


  • Vizag, Andhra Pradesh, India GMR Group Full time

    Job PurposeAs a key member of the GMR Group, the successful candidate will be responsible for monitoring and streamlining non-aero commercial day-to-day operations to ensure smooth business function and service quality.The ideal candidate will have a strong background in operations management and experience in coordinating with internal and external agencies...


  • Vizag, Andhra Pradesh, India GMR Group Full time

    Job PurposeAs a key member of the GMR Group team, the successful candidate will be responsible for monitoring and streamlining non-aero commercial (Retail/F&B/services) day-to-day operations to ensure smooth business function and service quality. This will involve auditing set processes, implementing process improvements, monitoring concessionaires'...


  • Vizag, Andhra Pradesh, India IndiGo Full time

    Job Opportunity at IndiGoWe are seeking highly motivated and skilled individuals to join our team as Officer/Executive in various departments, including Customer Service, Security, Ramp, and Catering.Key Responsibilities:Ensure compliance with company policies and procedures.Provide excellent customer service and support.Work in a fast-paced environment with...


  • Vizag, Andhra Pradesh, India IndiGo Full time

    Job Requirements:Candidates must meet the following criteria to be considered for this role:Eligibility Criteria:1. Educational Qualification: A minimum of a Graduation degree from a Recognized Board or University as determined by IndiGo.2. Desired Skills: Good Communication Skills, Customer Service Aptitude, and Open to work in rotational shifts, able to...


  • Vizag, Andhra Pradesh, India IndiGo Full time

    Job Description:IndiGo is seeking a highly skilled Aviation Operations Specialist to join our team. As a key member of our airport operations department, you will be responsible for ensuring the smooth operation of our flights and providing exceptional customer service to our passengers.Key Responsibilities:- Ensure the safe and efficient handling of...


  • Vizag, Andhra Pradesh, India GMR Group Full time

    Job PurposeAs a key member of the GMR Group team, the Commercial Manager will be responsible for monitoring and streamlining non-aero commercial day-to-day operations to ensure smooth business function and service quality. This includes auditing existing processes, implementing improvements, and coordinating with internal and external agencies to enhance...


  • Vizag, Andhra Pradesh, India IndiGo Full time

    Job Opportunity at IndiGoWe are seeking a highly skilled and motivated individual to join our team as an Officer/Executive in various departments, including Customer Service, Security, Ramp, and Catering.Key Responsibilities:Ensure that all candidates meet the eligibility criteria, including minimum graduation from a recognized board or university.Assess the...


  • Vizag, Andhra Pradesh, India IndiGo Full time

    Job Profile:Candidates will be responsible for ensuring that all mandatory requirements are met. This includes possessing good communication skills and a pleasing personality for customer service roles. Adaptability to all weather conditions is necessary for security and ramp positions, which can be located at either the terminal or apron.Key...

  • Operations Manager

    3 weeks ago


    Vizag, Andhra Pradesh, India AccorHotel Full time

    Job DescriptionThe Operations Manager is responsible for assisting with the planning and managing of the operations of the hotel to achieve customer satisfaction and quality service while meeting/exceeding financial goals.Key Responsibilities:Plan and execute the activities of Front Office, Housekeeping, Food and Beverage, Security & Conventions to ensure...

  • Operations Manager

    3 weeks ago


    Vizag, Andhra Pradesh, India AccorHotel Full time

    Job DescriptionThe Operations Manager is responsible for assisting with the planning and managing of the operations of the hotel to achieve customer satisfaction and quality service while meeting/exceeding financial goals.Key ResponsibilitiesPlan and execute the activities of Front Office, Housekeeping, Food and Beverage, Security & Conventions to ensure...

  • Operations Manager

    1 week ago


    Vizag, Andhra Pradesh, India AccorHotel Full time

    Operations Manager Job DescriptionAt AccorHotel, we are seeking a skilled Operations Manager to join our team. As an Operations Manager, you will be responsible for planning, organizing, directing, and coordinating the management activities of the operations in conjunction with the Cluster General Manager. This includes planning and executing the activities...


  • Vizag, Andhra Pradesh, India GMR Group Full time

    Job PurposeThis incumbent is responsible for ensuring environmental legal and regulatory compliance requirements are stringently met by GMR Group at all times. He is also responsible for timely follow-up and renewal of GHIAL's CFE, CFO, and other applicable state pollution control board requirements on a continual basis. Similarly, he is responsible for...


  • Vizag, Andhra Pradesh, India GMR Group Full time

    Job Purpose:This role is responsible for ensuring that GMR Group meets all environmental legal and regulatory compliance requirements. The incumbent will be responsible for timely follow-up and renewal of necessary permits and licenses, as well as ensuring compliance with environmental protection norms.Key Responsibilities:Ensure environmental legal and...


  • Vizag, Andhra Pradesh, India GMR Group Full time

    ROLE SUMMARY As a Commercial Operations Manager at GMR Group, you will be responsible for monitoring and streamlining non-aero commercial day-to-day operations to ensure smooth business function and service quality. This includes auditing set processes, implementing improvements, and coordinating with internal and external agencies to enhance passenger...


  • Vizag, Andhra Pradesh, India WNS Global Services Full time

    We are seeking a Business Operations Manager to join our team at "{company}". The ideal candidate will have a strong background in business operations and be able to manage day-to-day tasks with ease.Key Responsibilities:Manage business operations and ensure smooth day-to-day tasksCollaborate with team members to achieve business goalsDevelop and implement...