Airport Operations Manager
3 weeks ago
As a key member of the GMR Group team, the successful candidate will be responsible for monitoring and streamlining non-aero commercial (Retail/F&B/services) day-to-day operations to ensure smooth business function and service quality. This includes auditing set processes, implementing process improvements, monitoring concessionaires' functioning, and coordinating with internal and external agencies to enhance passenger service delivery.
Key Accountabilities- Manage operational performance of external service providers with large workforces that impact commercial revenues.
- Conduct daily/weekly/monthly audits to ensure set processes are followed by all concessionaires/agencies.
- Coordinate and follow up on all required compliances to ensure adherence by concessionaires.
- Implement process improvements to maximize passenger experience and minimize revenue leakages.
- Negotiate and finalize service contracts with concessionaires to uplift standards.
- Capture passenger feedback, analyze areas of concern, and develop action plans to avoid repetitive complaints.
- Closure of WAA/BCM/ASQ/fire audit points to ensure timely completion.
- Coordinate with internal and external agencies for smoother functionality of concessionaires inside PTB.
The successful candidate will interact with key account managers, AGMs, and other stakeholders to ensure seamless communication and collaboration.
Internal InteractionsThe candidate will work closely with retail store managers, F&B operations managers, services managers, and other internal stakeholders to ensure effective coordination and communication.
Financial DimensionsThe role is responsible for the operational performance of external service providers, which impacts commercial revenues.
Other DimensionsThe successful candidate will have 3 reportees and be responsible for their development and growth.
Education QualificationsA minimum of an MBA/PGDM degree is required for this role.
Relevant ExperienceThe ideal candidate will have 6-8 years of operations experience in a similar role.
Competencies- Stakeholder Focus
- Networking
- Execution & Results
- Teamwork & Interpersonal Influence
- Problem Solving & Analytical Thinking
- Planning & Decision Making
- Capability Building
- Strategic Orientation
- Personal Effectiveness
- Entrepreneurship
- Social Awareness
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