Airport Operations Manager
4 weeks ago
As a key member of the GMR Group team, the Airport Operations Manager - NAC will be responsible for monitoring and streamlining non-aero commercial (Retail/F&B/services) day-to-day operations to ensure smooth business function and service quality. This includes auditing set processes, implementing process improvements, monitoring concessionaires' functioning, and coordinating with internal and external agencies to enhance passenger service delivery.
Key Responsibilities- Manage operational performance of external service providers with large workforces that impact commercial revenues.
- Conduct daily/weekly/monthly audits to ensure set processes are followed by all concessionaires/agencies.
- Coordinate and follow up on all required compliances to ensure 100% adherence by concessionaires.
- Analyze and implement new processes to maximize passenger experience and minimize revenue leakages.
- Negotiate and finalize service contracts with concessionaires to uplift standards.
- Capture passenger feedback, analyze areas of concern, and implement action plans to avoid repetitive complaints.
- Ensure timely closure of all audit pending points.
- Coordinate with internal and external agencies for smoother functionality of all concessionaires inside PTB.
The Airport Operations Manager - NAC will interact with key stakeholders, including:
- Key Account Managers - Commercial
- AGM Terminal Operations, GM Terminal Operations, AGM/Manager - AOCC, AGM - Customer Facilities
- AGM - Airport Service Quality, Manager - Complaint Management Cell, IT Managers
- AGM/Manager - Safety & Environment, AGM - ARFF, Manager - Security & Control
The Airport Operations Manager - NAC will interact with internal stakeholders, including:
- All Retail Store Managers
- F&B Operations Managers
- Services Managers & Regional Managers
- Head Operations - Tanega Parking Services
- Operations Manager - ISS Housekeeping Services
- Head Security - Raxa
The Airport Operations Manager - NAC will be responsible for the operational performance of external service providers.
Other DimensionsThe Airport Operations Manager - NAC will have 3 reportees and will be required to possess an MBA/PGDM qualification and 6-8 years of operations experience.
Competencies- Stakeholder Focus
- Networking
- Execution & Results
- Teamwork & Interpersonal Influence
- Problem Solving & Analytical Thinking
- Planning & Decision Making
- Capability Building
- Strategic Orientation
- Personal Effectiveness
- Entrepreneurship
- Social Awareness
-
Airport Operations Manager
4 weeks ago
Vizag, Andhra Pradesh, India GMR Group Full timeJob PurposeAs a key member of the GMR Group team, the Airport Operations Manager - NAC will be responsible for monitoring and streamlining non-aero commercial (Retail/F&B/services) day-to-day operations to ensure smooth business function and service quality. This includes auditing set processes, implementing process improvements, monitoring concessionaires'...
-
Airport Operations Manager
3 weeks ago
Vizag, Andhra Pradesh, India GMR Group Full timeJob PurposeAs a seasoned professional, you will be responsible for monitoring and streamlining non-aero commercial (Retail/F&B/services) day-to-day operations to ensure smooth business function and service quality. Your expertise will be instrumental in auditing existing processes, implementing improvements, and coordinating with internal and external...
-
Airport Operations Manager
2 weeks ago
Vizag, Andhra Pradesh, India GMR Group Full timeJob Title: Airport Operations Manager - GMR GroupJob Summary: We are seeking a highly skilled Airport Operations Manager to join our team at GMR Group. The successful candidate will be responsible for monitoring and streamlining non-aero commercial day-to-day operations, ensuring smooth business function and service quality.Key Responsibilities: • Monitor...
-
Airport Operations Manager
3 weeks ago
Vizag, Andhra Pradesh, India GMR Group Full timeJob PurposeAs a key member of the GMR Group, the ideal candidate will be responsible for ensuring the smooth operation of non-aero commercial activities within the airport. This includes monitoring and streamlining day-to-day operations for Retail, Food and Beverage, and services to maintain high service quality standards.The successful candidate will have a...
-
Airport Operations Manager
3 weeks ago
Vizag, Andhra Pradesh, India GMR Group Full timeJob PurposeAs a key member of the GMR Group, the successful candidate will be responsible for monitoring and streamlining non-aero commercial day-to-day operations to ensure smooth business function and service quality.The ideal candidate will have a strong background in operations management and experience in coordinating with internal and external agencies...
-
Airport Operations Officer
4 weeks ago
Vizag, Andhra Pradesh, India IndiGo Full timeJob Requirements:Candidates must meet the following criteria to be considered for this role:Eligibility Criteria:1. Educational Qualification: A minimum of a Graduation degree from a Recognized Board or University as determined by IndiGo.2. Desired Skills: Good Communication Skills, Customer Service Aptitude, and Open to work in rotational shifts, able to...
-
Aviation Operations Specialist
3 weeks ago
Vizag, Andhra Pradesh, India IndiGo Full timeJob Description:IndiGo is seeking a highly skilled Aviation Operations Specialist to join our team. As a key member of our airport operations department, you will be responsible for ensuring the smooth operation of our flights and providing exceptional customer service to our passengers.Key Responsibilities:- Ensure the safe and efficient handling of...
-
Operations Manager
6 days ago
Vizag, Andhra Pradesh, India GMR Group Full timeJob SummaryWe are seeking an experienced Operations Manager to join our team at GMR Group. This role will be responsible for monitoring and streamlining non-aero commercial (Retail/F&B/services) day-to-day operations to ensure smooth business function and service quality.Main ResponsibilitiesAudit existing processes to identify areas for improvement and...
-
Airport Operations Officer
2 weeks ago
Vizag, Andhra Pradesh, India IndiGo Full timeJob Profile:Candidates will be responsible for ensuring that all mandatory requirements are met. This includes possessing good communication skills and a pleasing personality for customer service roles. Adaptability to all weather conditions is necessary for security and ramp positions, which can be located at either the terminal or apron.Key...
-
Operations Manager
4 weeks ago
Vizag, Andhra Pradesh, India AccorHotel Full timeJob DescriptionThe Operations Manager is responsible for assisting with the planning and managing of the operations of the hotel to achieve customer satisfaction and quality service while meeting/exceeding financial goals.Key ResponsibilitiesPlan and execute the activities of Front Office, Housekeeping, Food and Beverage, Security & Conventions to ensure...
-
Operations Manager
3 weeks ago
Vizag, Andhra Pradesh, India AccorHotel Full timeOperations Manager Job DescriptionAt AccorHotel, we are seeking a skilled Operations Manager to join our team. As an Operations Manager, you will be responsible for planning, organizing, directing, and coordinating the management activities of the operations in conjunction with the Cluster General Manager. This includes planning and executing the activities...
-
Environmental Compliance Specialist
2 weeks ago
Vizag, Andhra Pradesh, India GMR Group Full timeJob PurposeThis incumbent is responsible for ensuring environmental legal and regulatory compliance requirements are stringently met by GMR Group at all times. He is also responsible for timely follow-up and renewal of GHIAL's CFE, CFO, and other applicable state pollution control board requirements on a continual basis. Similarly, he is responsible for...
-
Environmental Compliance Specialist
4 weeks ago
Vizag, Andhra Pradesh, India GMR Group Full timeJob Purpose:This role is responsible for ensuring that GMR Group meets all environmental legal and regulatory compliance requirements. The incumbent will be responsible for timely follow-up and renewal of necessary permits and licenses, as well as ensuring compliance with environmental protection norms.Key Responsibilities:Ensure environmental legal and...
-
Commercial Operations Manager
2 weeks ago
Vizag, Andhra Pradesh, India GMR Group Full timeROLE SUMMARY As a Commercial Operations Manager at GMR Group, you will be responsible for monitoring and streamlining non-aero commercial day-to-day operations to ensure smooth business function and service quality. This includes auditing set processes, implementing improvements, and coordinating with internal and external agencies to enhance passenger...
-
Business Operations Manager
3 weeks ago
Vizag, Andhra Pradesh, India WNS Global Services Full timeWe are seeking a Business Operations Manager to join our team at "{company}". The ideal candidate will have a strong background in business operations and be able to manage day-to-day tasks with ease.Key Responsibilities:Manage business operations and ensure smooth day-to-day tasksCollaborate with team members to achieve business goalsDevelop and implement...
-
Business Operations Manager
1 month ago
Vizag, Andhra Pradesh, India Conduent Business Services Full timeAt Conduent Business Services, we're seeking a skilled Business Operations Manager to join our team. As a key member of our delivery team, you'll be responsible for managing program management functions, assisting others in achieving goals, and leading day-to-day operations. Your expertise will drive innovation and efficiencies, and you'll be responsible for...
-
Commercial Operations Manager
4 weeks ago
Vizag, Andhra Pradesh, India GMR Group Full timeJob PurposeAs a key member of the GMR Group team, the Commercial Operations Manager will be responsible for monitoring and streamlining non-aero commercial day-to-day operations to ensure smooth business function and service quality. This includes auditing set processes, implementing process improvements, and coordinating with internal and external agencies...
-
Housekeeping Operations Manager
4 weeks ago
Vizag, Andhra Pradesh, India AccorHotel Full timeBusiness PerformanceAs the Housekeeping Executive at Accor Hotel, you will be responsible for managing the department's budget and forecast, ensuring operational costs are within budget. You will also monitor and control inventories for operating equipment, including linens, crockery, and glassware where applicable.OperationYou will compile and update...
-
Facilities Operations Manager
3 weeks ago
Vizag, Andhra Pradesh, India JLL Full timeAbout the RoleJLL is seeking a seasoned facilities expert to lead daily facility operations and implement building procedures and performance measures. As the Assistant Facilities Manager, you will be responsible for managing daily client activities, promoting best practices, and developing better processes.Key Responsibilities- Lead daily Facility...
-
Retail Operations Manager
4 weeks ago
Vizag, Andhra Pradesh, India Gamut HR Solutions Full timeCompany OverviewGamut HR Solutions connects job seekers with the perfect opportunities. With its headquarters in Hyderabad, the company operates in the retail sector, employing 2-10 employees. For more information, visit our website.Job OverviewWe are seeking a mid-level Retail Operations Manager for our retail operations in Visakhapatnam. The successful...