Airport Operations Manager

3 weeks ago


Vizag, Andhra Pradesh, India GMR Group Full time
Job Purpose

As a key member of the GMR Group team, the Airport Operations Manager - NAC will be responsible for monitoring and streamlining non-aero commercial (Retail/F&B/services) day-to-day operations to ensure smooth business function and service quality. This includes auditing set processes, implementing process improvements, monitoring concessionaires' functioning, and coordinating with internal and external agencies to enhance passenger service delivery.

Key Responsibilities
  • Manage operational performance of external service providers with large workforces that impact commercial revenues.
  • Conduct daily/weekly/monthly audits to ensure set processes are followed by all concessionaires/agencies.
  • Coordinate and follow up on all required compliances to ensure 100% adherence by concessionaires.
  • Analyze and implement new processes to maximize passenger experience and minimize revenue leakages.
  • Negotiate and finalize service contracts with concessionaires to uplift standards.
  • Capture passenger feedback, analyze areas of concern, and implement action plans to avoid repetitive complaints.
  • Ensure timely closure of all audit pending points.
  • Coordinate with various departments for smoother functionality of concessionaires inside PTB.
External Interactions

The Airport Operations Manager - NAC will interact with key stakeholders, including:

  • Key Account Managers - Commercial
  • AGM Terminal Operations, GM Terminal Operations, AGM/Manager - AOCC, AGM - Customer Facilities
  • AGM - Airport Service Quality, Manager - Complaint Management Cell, IT Managers
  • AGM/Manager - Safety & Environment, AGM - ARFF, Manager - Security & Control
Internal Interactions

The Airport Operations Manager - NAC will work closely with:

  • All Retail Store Managers
  • F&B Operations Managers
  • Services Managers & Regional Managers
  • Head Operations - Tanega Parking Services
  • Operations Manager - ISS Housekeeping Services
  • Head Security - Raxa
Requirements

To be successful in this role, the Airport Operations Manager - NAC should possess:

  • 6-8 years of operations experience
  • MBA/PGDM degree
  • Strong stakeholder focus, networking, execution, and results-oriented skills
  • Excellent teamwork, interpersonal influence, problem-solving, and analytical thinking abilities
  • Capability to build and implement new processes to maximize passenger experience and minimize revenue leakages


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