Operations Manager
3 weeks ago
The Operations Manager is responsible for assisting with the planning and managing of the operations of the hotel to achieve customer satisfaction and quality service while meeting/exceeding financial goals.
Key Responsibilities- Plan and execute the activities of Front Office, Housekeeping, Food and Beverage, Security & Conventions to ensure adherence to the standards, policies and procedures of Novotel Visakhapatnam Varun Beach.
- Work closely with the Cluster General Manager and Cluster Financial Controller to create plans to optimize the P & L and cost efficiency plans.
- Play an active role in planning of marketing promotions in various areas of the hotel.
- Be a brand ambassador and use the I-Auditor app to do regular audits and share results, build action plans to ensure 100% brand standard is followed.
- Be a part of the all meetings lined up of operational departments and lead the meeting.
- Contribute effectively to guest experiences, manage all guest responses, organize guest meet ups, work with line team members to develop guest experiences, make operations smoother and easier.
- Spend major part of the day on the shop floor assisting to keep check on operations, guest's movement, guest satisfaction etc.
- Ensure weekly departmental briefings are conducted with the Operations Manager presence once a week.
- Review all guest pre arrival details with all departments.
- Ensure on floor operational team morale, difficulties and operational needs are communicate to the T & C Manager and Cluster General Manager while finding solutions.
- Pre approve all operational expenses and plans prior to it being signed off by Cluster GM.
- Be a representative of Accor in hotel management schools, during trainings and other areas where Accor seeks to create a reputation and outreach.
- Review monthly F & B and Rooms promotion calendar and get it approved from Cluster General Manager.
- Demonstrates and communicates short and long term focus.
- Ensure adequate coverage of managers on shop floor, weekends and plan / coordinate MOD's. Evaluate and implement MOD report findings & suggestions.
- Liaise with all departments to ensure smooth operations at the hotel.
- Do monthly/weekly fire & safety and other relevant operations audits.
- Work closely with sales & marketing teams to take feedback from clients and enhance guest experience as well as give opportunities to sales team to sell the hotel product better.
- To check and evaluate daily evalpack prior to Cluster General Manager approval and ensure Accor Focus Guide points are followed a 100% across all operational departments.
- Responsible for daily administration, meeting and greeting, dealing with guests' queries and complaints, and booking rooms. visitors
- Maintain high standards of customer services at the Reception desk so that customers' expectations are consistently exceeded.
- Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
- Any matter which may affect the interests of Novotel Visakhapatnam Varun Beach should be brought to the attention of the Management.
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