Hotel Operations Manager

3 weeks ago


Vizag, Andhra Pradesh, India AccorHotel Full time
Hotel Operations Manager

As a Hotel Operations Manager at AccorHotel, you will be responsible for ensuring the smooth operation of our front desk and guest services. Your duties will include conducting daily briefings, managing staff tasks, and analyzing rate variance reports to ensure revenue control.

Key Responsibilities:

  • Conduct daily briefings and ensure all pertinent information is well received by team members
  • Manage and supervise all tasks of his/her staff to ensure highest quality service is delivered and department standards are met
  • Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
  • Communicate with Front Office Manager on all matters regarding guest services & hotel operations
  • Ensure documentation of all guest related issues using the logbook
  • Sign media and supervise shift handover procedures
  • Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
  • Provide management presence at all times by assisting with the handling of guests' needs and complaints tactfully and efficiently
  • Assist Guest Relations in greeting, rooming, and sending off guests
  • Inspect front of house and back of house regularly for cleanliness and orderliness
  • Ensure that front line staff complies with marketing techniques and maximizes sales
  • Check billing instructions, monitor guest credit and act upon any discrepancies
  • Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
  • Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently
  • Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
  • Conduct Night Audit Process for hotel


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