Operations Director
2 weeks ago
Key Responsibilities:
- Assist with planning and managing hotel operations to achieve customer satisfaction and quality service.
- Plan, organize, direct, and coordinate management activities in conjunction with the Cluster General Manager.
- Execute activities of Front Office, Housekeeping, Food and Beverage, Security & Conventions to ensure adherence to standards, policies, and procedures.
- Prioritize sentiment scores and RPS while creating plans with operational departments for continuous improvement and development of guest satisfaction processes.
- Work closely with the Cluster General Manager and Cluster Financial Controller to create plans to optimize P & L and cost efficiency.
- Participate in planning marketing promotions in various hotel areas.
- Act as a brand ambassador and use the iAuditor app to conduct regular audits and share results, building action plans to ensure 100% brand standard compliance.
- Lead operational department meetings and contribute to guest experiences, managing guest responses, organizing guest meetups, and working with line team members to develop guest experiences.
- Ensure weekly departmental briefings are conducted with the Operations Manager's presence.
- Review all guest prearrival details with departments.
- Communicate operational team morale, difficulties, and needs to the T & C Manager and Cluster General Manager, finding solutions.
- Pre-approve operational expenses and plans prior to Cluster GM approval.
- Represent Accor in hotel management schools during trainings and other areas where Accor seeks to create a reputation and outreach.
- Review monthly F & B and Rooms promotion calendars and obtain Cluster General Manager approval.
- Demonstrate and communicate short and long-term focus.
- Ensure adequate manager coverage on the shop floor, especially weekends, and plan/coordinate MODs, evaluating and implementing MOD report findings and suggestions.
- Liaise with departments to ensure smooth hotel operations.
- Conduct monthly/weekly fire & safety and other relevant operations audits.
- Collaborate with sales & marketing teams to take client feedback and enhance guest experience, as well as provide opportunities for the sales team to sell the hotel product better.
- Check and evaluate daily evalpacks prior to Cluster General Manager approval, ensuring Accor Focus Guide points are followed 100% across all operational departments.
Remote Work: No
Employment Type: Full-time
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