Operations Director

2 weeks ago


Vizag, Andhra Pradesh, India AccorHotel Full time
Operations Manager Job Description

Key Responsibilities:

  1. Assist with planning and managing hotel operations to achieve customer satisfaction and quality service.
  2. Plan, organize, direct, and coordinate management activities in conjunction with the Cluster General Manager.
  3. Execute activities of Front Office, Housekeeping, Food and Beverage, Security & Conventions to ensure adherence to standards, policies, and procedures.
  4. Prioritize sentiment scores and RPS while creating plans with operational departments for continuous improvement and development of guest satisfaction processes.
  5. Work closely with the Cluster General Manager and Cluster Financial Controller to create plans to optimize P & L and cost efficiency.
  6. Participate in planning marketing promotions in various hotel areas.
  7. Act as a brand ambassador and use the iAuditor app to conduct regular audits and share results, building action plans to ensure 100% brand standard compliance.
  8. Lead operational department meetings and contribute to guest experiences, managing guest responses, organizing guest meetups, and working with line team members to develop guest experiences.
  9. Ensure weekly departmental briefings are conducted with the Operations Manager's presence.
  10. Review all guest prearrival details with departments.
  11. Communicate operational team morale, difficulties, and needs to the T & C Manager and Cluster General Manager, finding solutions.
  12. Pre-approve operational expenses and plans prior to Cluster GM approval.
  13. Represent Accor in hotel management schools during trainings and other areas where Accor seeks to create a reputation and outreach.
  14. Review monthly F & B and Rooms promotion calendars and obtain Cluster General Manager approval.
  15. Demonstrate and communicate short and long-term focus.
  16. Ensure adequate manager coverage on the shop floor, especially weekends, and plan/coordinate MODs, evaluating and implementing MOD report findings and suggestions.
  17. Liaise with departments to ensure smooth hotel operations.
  18. Conduct monthly/weekly fire & safety and other relevant operations audits.
  19. Collaborate with sales & marketing teams to take client feedback and enhance guest experience, as well as provide opportunities for the sales team to sell the hotel product better.
  20. Check and evaluate daily evalpacks prior to Cluster General Manager approval, ensuring Accor Focus Guide points are followed 100% across all operational departments.

Remote Work: No

Employment Type: Full-time



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