Strategic Operations Director
1 month ago
The role of Strategic Operations Director at CARE Hospitals, Quality CARE India Limited, is to drive operational excellence and ensure the hospital operates efficiently, providing high-quality medical care to patients.
Key responsibilities include:
Overseeing the day-to-day operations of all departments to ensure smooth functioning and optimal service satisfaction.
Developing and implementing standardized processes for administration to enhance operational efficiency.
Monitoring unit inventory utilization to prevent waste and optimize resource allocation.
Organizing and conducting events and workshops to foster a culture of excellence and continuous improvement.
Coordinating with the HR Department on manpower requirements, utilization, training, and discipline to ensure a strong and empowered team.
Developing and implementing policy and process manuals for administrative procedures to ensure compliance and consistency.
Ensuring hospitals operate efficiently and provide adequate medical care to patients, with a focus on patient satisfaction and quality outcomes.
Key Performance Indicators (KPIs) include:
Ensuring patient satisfaction levels through regular feedback and quality improvement initiatives.
Overseeing bed occupancy and effective utilization to optimize resource allocation.
Enhancing operational efficiency through process improvements and standardized procedures.
Monitoring internal customer satisfaction levels to ensure a positive experience for all stakeholders.
Ensuring compliance to quality systems and adherence to Standards Operating Procedures.
Required qualifications include:
MHM / MBA degree
Ability to handle a team of functional and technical professionals
10-15 years of relevant experience in hospital administration
Project management and evaluation experience
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