Airport Operations Manager

3 weeks ago


Vizag, Andhra Pradesh, India GMR Group Full time
Job Purpose

As a key member of the GMR Group, the successful candidate will be responsible for monitoring and streamlining non-aero commercial day-to-day operations to ensure smooth business function and service quality.

The ideal candidate will have a strong background in operations management and experience in coordinating with internal and external agencies to improve passenger service delivery.

Responsibilities will include managing operational performance of external service providers, conducting audits, and implementing process improvements to maximize passenger experience and minimize revenue leakages.

Key Responsibilities
  • Manage operational performance of external service providers, including Tenega car parking operations, Raxa for AET (airport entry tickets), paid porter service, Go Karting, and Meet & greet.
  • Conduct daily, weekly, and monthly audits to ensure set processes are being followed by all concessionaires and agencies.
  • Coordinate and follow up on all required compliances and ensure 100% adherence by all concessionaires.
  • Analyze and implement new processes to maximize passenger experience and minimize revenue leakages.
  • Negotiate and finalize services contracts for concessionaires to uplift standards.
Requirements
  • 6-8 years of operations experience.
  • MBA/PGDM qualification.
  • Strong stakeholder focus, networking, and team management skills.
  • Ability to analyze problems and make informed decisions.
  • Excellent communication and interpersonal skills.
What We Offer

As a member of the GMR Group, the successful candidate will have the opportunity to work in a dynamic and fast-paced environment with a team of experienced professionals.

We offer a competitive salary and benefits package, as well as opportunities for career growth and development.

If you are a motivated and results-driven individual with a passion for operations management, we encourage you to apply for this exciting opportunity.



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