Collections Team Lead

1 week ago


Chandigarh, Chandigarh, India Paytm Full time
About Us:

Paytm is India's leading digital payments and financial services company, focused on driving consumers and merchants to its platform by offering a variety of payment use cases. Our services include utility payments, money transfers, and payment instruments like Paytm Wallet, Paytm UPI, and Paytm Payments Bank Netbanking. We empower consumers to pay via Paytm Payment Instruments and provide merchants with acquiring devices like Soundbox, EDC, QR, and Payment Gateway.

About the Team:

Liaison between creditors and consumers, responsible for observing accounts to identify overdue payments, reporting collection activity, addressing client queries, and developing repayment plans. The team ensures adherence to legal guidelines for collection agencies and in-house collections.

About the Role:

The Collection Team Lead will be responsible for collection targets of assigned branches, meeting targets for assigned products, and ensuring legal guidelines are compiled for the entire collection structure. They will also monitor collection agencies and in-house collectors to identify fraudulent practices and prevent losses.

Expectations/Requirements:
  1. Achieve collection targets for the assigned branch.
  2. Meet targets for assigned products.
  3. Ensure adherence to legal guidelines for collection agencies and in-house collections.
  4. Monitor collection agencies and in-house collectors to prevent fraudulent practices.
  5. Ensure adherence to the Code of Conduct.
Superpowers/Skills:

1. More than 1 year of relevant experience in Collections role.

2. Excellent Communication Skills.

3. Negotiations skills - strong bias for driving results in a High performance environment.

4. Strong Relationship and Leadership skills.

5. Working Knowledge of Computers.

6. Growth Mindset.

7. Demonstrated success and achievement orientation.

Education:

Graduate in any specialization.

Why Join Us:

1. Collaborative output-driven program that brings cohesiveness across businesses through technology.

2. Improve average revenue per use by increasing cross-sell opportunities.

3. Solid 360-degree feedback from peer teams on support of their goals.

4. Earned respect from peers and manager.

Compensation:

We believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants, and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India's largest digital lending story is brewing here. It's your opportunity to be a part of the story.



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