Collections Team Lead

1 month ago


Chandigarh, Chandigarh, India Paytm Full time
About Us: Paytm is a leading digital payments and financial services company in India, focused on driving consumers and merchants to its platform through various payment use cases. The company provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag, and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR, and Payment Gateway, where payment aggregation is done through PPI and other banks' financial instruments. To enhance merchants' business, Paytm offers commerce services through advertising and the Paytm Mini app store. The company operates on this platform leverage, offering credit services such as merchant loans, personal loans, and BNPL, sourced by its financial partners.

About the Team: The Collection Team is responsible for liaising between creditors and consumers. They observe accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.

About the Role: As a Collection Team Lead, you will be responsible for meeting collection targets of assigned branches. You will need to meet the target of assigned products, follow legal guidelines for collection agencies and in-house collections, and ensure that collection agencies and in-house collectors adhere to legal guidelines.

Expectations/Requirements:
  1. Meet collection targets of the assigned branch.
  2. Meet the target on the product assigned for collections.
  3. Ensure legal guidelines are compiled for the entire collection structure.
  4. Ensure that collection agencies and in-house collectors adhere to legal guidelines.
  5. Ensure adherence to the Code of Conduct.
  6. Continuously monitor collection agencies and in-house collectors to identify fraudulent practices and prevent losses.

Superpowers/Skills that will help you succeed in this role:
1. More than 1 year of relevant experience in Collections role. 2. Excellent Communication Skills. 3. Negotiation skills - strong bias for driving results in a High performance environment. 4. Strong Relationship and Leadership skills. 5. Working Knowledge of Computers. 6. Growth Mindset. 7. Demonstrated success and achievement orientation. 8. Willingness to experiment and improve continuously.
Education: Graduate in any specialization.
Why join us:
1. A collaborative output-driven program that brings cohesiveness across businesses through technology. 2. Improve the average revenue per user by increasing cross-sell opportunities. 3. A solid 360-degree feedback from peer teams on your support of their goals. 4. Respect, earned, not demanded from your peers and manager.
Compensation:
If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants, and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers and merchants – and we are committed to it. India's largest digital lending story is brewing here. It's your opportunity to be a part of the story
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