
IT Service Excellence Director
1 week ago
Job Summary:
A Senior IT Operations Manager is sought to lead our IT service delivery team. The ideal candidate will have a proven track record of managing IT service operations, ensuring adherence to SLAs and KPIs.
- Service Management: Oversee daily IT service operations, manage service relationships, and drive continuous improvement in service quality and efficiency.
- Project & Program Delivery: Manage scope, timelines, and delivery of IT projects using Agile, Waterfall, or Hybrid methodologies.
- Vendor & Stakeholder Management: Manage relationships with external IT service providers and vendors, conduct regular service reviews, and performance evaluations.
- Service Management: Ensure seamless delivery of IT services, manage service operations, and oversee vendor relationships.
- Project & Program Delivery: Manage scope, timelines, and delivery of IT projects using various methodologies.
- Vendor & Stakeholder Management: Build and maintain relationships with external IT service providers and vendors.
Required Skills & Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Certifications: ITIL (mandatory).
- 8+ years of experience in IT service delivery, with at least 3 years in a lead role.
Preferred Experience:
- Working knowledge of platforms like Office 365 suite.
- Experience in managing hybrid environments (cloud and on-premise).
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