Hotel Operations Director

1 day ago

Nagpur, Maharashtra, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 18,00,000
Job Title:

Senior Operations Director

Job Description:

The Senior Operations Director will oversee the overall operations of a luxury hotel with over 100 rooms. This strategic role demands exceptional leadership, operational excellence, and effective liaisoning with government authorities and regulatory bodies.

This is an exciting opportunity to join our team as we continue to grow and expand our services.

Key Responsibilities:
  • Strategic & Operational Leadership: Lead the hotel's overall operations, ensuring seamless coordination between departments, develop and execute business strategies aligned with the hotel's vision, brand standards, and financial goals.
  • Financial Oversight: Prepare and manage the annual operating budget, analyse financial reports, and implement corrective measures to achieve revenue and cost targets.
  • Guest Experience & Brand Management: Uphold and promote high standards of guest satisfaction, service excellence, and personalized experiences, monitor guest feedback, online reputation, and implement service recovery protocols where necessary.
  • Human Resource Management: Lead recruitment, induction, and training of hotel staff, build a high-performance culture that emphasizes teamwork, accountability, service, and continuous development.
Candidate Profile:

Bachelor's Degree or Diploma in Hotel Management or Hospitality Administration is required. Minimum of 8-10 years of progressive experience in the hospitality industry, with at least 3–4 years in a senior leadership role such as General Manager, Resident Manager, or Executive Assistant Manager.

Skills & Competencies:
  • Strong leadership, organizational, and decision-making capabilities.
  • Excellent communication, interpersonal, and negotiation skills.
  • Commercially astute with sound understanding of budgeting, forecasting, and revenue management.

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