
Senior IT Director
23 hours ago
Job Opportunity: Senior IT Director
Description:
The ideal candidate will lead the technology strategy and digital initiatives for a prominent domestic hotel brand across its 60+ properties in India. This role requires strong executional leadership to ensure reliable IT infrastructure, applications, security, and digital projects deliver business value.
Main Responsibilities:
- Technology Strategy & Applications: Implement and support core hospitality applications (PMS, POS, CRM, HRMS, Finance) and ensure seamless integration between property-level and enterprise systems.
- Infrastructure, Security & Compliance: Oversee day-to-day IT infrastructure, implement cybersecurity and compliance frameworks, maintain and test business continuity and disaster recovery protocols.
- Project Delivery & Business Support: Lead the execution of IT projects, translate operational needs into IT deliverables, and ensure ROI measurement and reporting on IT initiatives.
- Vendor Management: Manage relationships with vendors and system integrators, track performance against SLAs, and support the evaluation of new solutions and pilots.
- Team Leadership: Lead a team of 6–8 IT professionals, building digital literacy programs for Hotel Managers and frontline teams, and fostering a collaborative culture.
- Innovation & Digital Enablement: Execute guest-facing digital initiatives, leverage analytics to provide actionable operational insights, and champion green IT practices at the operational level.
Requirements:
- Focus on delivery, execution, support, and strategy.
- Owns Multi-Unit/Location IT operations and project implementation.
- Serves as the bridge between Hotels, functional stakeholders, and the leadership team.
- Provides succession pipeline with exposure to transformation initiatives.
Qualifications & Experience:
- 15+ years of IT leadership experience with exposure to multi-property Hospitality, Travel, or Related Service Industries.
- Strong knowledge of hospitality applications (PMS, POS, CRM, HRMS, Finance platforms).
- Demonstrated ability to manage distributed IT operations and deliver complex projects.
- Hands-on understanding of cybersecurity and compliance in India.
- Proven experience in vendor management and SLA governance.
- Strong stakeholder engagement skills with ability to work across Operations, HR, Finance, and Marketing.
- Team-oriented leader who can execute effectively under the strategic direction of Head IT.
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