Senior Manager Application Technology, IT Service Operation

4 weeks ago


Mohali, Punjab, India Freudenberg Full time

Empowering people, creating technology.

Responsibilities:

As a Senior Manager Application Technology, IT Service Operation, you will be responsible for process management and governance of IT services in its skill area.

Definition and implementation of IT services in its skill area are key aspects of this role.

Management of overall IT budget in its skill area is also a critical responsibility.

Streamline IT services in its skill area to ensure efficiency and effectiveness.

Lead the IT team in its skill area and establish a high-performance IT organization.

Business partnering for Business Process Owners/Managers is essential in this role.

Contribution to Incident Management and Problem Management is also required.

Process management and governance for IT Service Operation are key responsibilities.

Management of incidents, problems, access, events, and request fulfillment are critical tasks.

Account for and streamline operational services across business processes by driving continuous improvement (integration).

Monitor external partners on an operational level.

Responsible for crisis coping.

Service Level Fulfillment (operate by design) is a key aspect of this role.

Contribute to establishing a high-performance IT organization.

Qualifications:

University degree in IT or equivalent combination of education and experience is required.

> 5 years; Business knowledge: In-depth of overall business models.

Functional knowledge:

Substantial in Application systems (ERP, CRM, PLM, Quality & MES, SRM, Financial Reporting and Management, HCM, Integration Services, IT Service Management tools, Business analytics Systems).

Broad in Application systems (ERP, CRM, PLM, Quality & MES, SRM, Financial Reporting and Management, HCM, Integration Services, IT Service Management tools, Business analytics Systems).

Business process knowledge:

Broad in Financial processes, HCM processes, Sales processes, Sourcing processes, Production processes, Logistics processes, Quality processes, PDM processes, CAX processes, EDI supported processes, IT Service Management processes for Automotive Suppliers.

Proficient level of English. Skills in an additional major language are welcome.



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