Senior Manager Application Technology, IT Service Operation

1 month ago


Mohali, Punjab, India Freudenberg Full time

Empowering People, Creating Technology

Key Responsibilities:

Oversee process management and governance of IT services in its skill area, ensuring seamless integration and efficiency.

Define and implement IT services in its skill area, driving innovation and improvement.

Manage overall IT budget in its skill area, optimizing resources and minimizing costs.

Streamline IT services in its skill area, eliminating bottlenecks and enhancing productivity.

Lead the IT team in its skill area, fostering a high-performance culture and driving business results.

Partner with business stakeholders to drive business process improvement and alignment.

Contribute to incident management and problem management, ensuring prompt resolution and minimal disruption.

Manage process governance for IT Service Operation, ensuring compliance and adherence to standards.

Account for and streamline operational services across business processes, driving continuous improvement and integration.

Monitor external partners on operational level, ensuring alignment and cooperation.

Responsible for crisis coping, ensuring business continuity and minimal impact.

Ensure Service Level Fulfillment, operating by design and delivering exceptional results.

Contribute to establishing a high-performance IT organization, driving business success and growth.

Requirements:

University degree in IT or equivalent combination of education and experience.

More than 5 years of experience, with in-depth business knowledge and understanding of overall business models.

Functional knowledge: substantial in Application systems (ERP, CRM, PLM, Quality & MES, SRM, Financial Reporting and Management, HCM, Integration Services, IT Service Management tools, Business analytics Systems).

Broad knowledge in Application systems (ERP, CRM, PLM, Quality & MES, SRM, Financial Reporting and Management, HCM, Integration Services, IT Service Management tools, Business analytics Systems).

Broad knowledge in business process: Financial processes, HCM processes, Sales processes, Sourcing processes, Production processes, Logistics processes, Quality processes, PDM processes, CAX processes, EDI supported processes, IT Service Management processes for Automotive Suppliers.

Proficient level of English. Skills in an additional major language are welcome.



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