Senior Manager Application Technology, IT Service Operation Lead

2 weeks ago


Mohali, Punjab, India Freudenberg Full time

Empowering people, creating technology.

Key Responsibilities:

• Manage and govern IT services in the skill area.

• Define and implement IT services in the skill area.

• Oversee the overall IT budget in the skill area.

• Streamline IT services in the skill area.

• Lead the IT team in the skill area and establish a high-performance IT organization.

• Partner with business stakeholders for business process management.

• Contribute to incident and problem management.

• Ensure process management and governance for IT Service Operation.

• Manage incidents, problems, access, events, and request fulfillment.

• Drive continuous improvement for operational services across business processes.

• Monitor external partners on an operational level.

• Ensure crisis coping and service level fulfillment.

• Contribute to establishing a high-performance IT organization.

Qualifications:

• University degree in IT or equivalent combination of education and experience.

• Business knowledge: In-depth understanding of overall business models.

• Functional knowledge:

• Substantial knowledge of application systems (ERP, CRM, PLM, Quality & MES, SRM, Financial Reporting and Management, HCM, Integration Services, IT Service Management tools, Business analytics Systems).

• Broad knowledge of application systems (ERP, CRM, PLM, Quality & MES, SRM, Financial Reporting and Management, HCM, Integration Services, IT Service Management tools, Business analytics Systems).

• Business process knowledge:

• Broad knowledge of financial processes, HCM processes, sales processes, sourcing processes, production processes, logistics processes, quality processes, PDM processes, CAX processes, EDI supported processes, and IT Service Management processes for Automotive Suppliers.

• Proficient level of English. Skills in an additional major language are welcome.



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