Senior Operations Manager

3 weeks ago


Mohali, Punjab, India TaskUs Full time

About TaskUs: TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to help clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a team of highly skilled professionals.

Job Summary: We are seeking a Senior Operations Manager to join our team at TaskUs. As a Senior Operations Manager, you will be responsible for overseeing and directing the activities of multiple campaigns, managing a team of Operations Managers, and ensuring the delivery of excellent customer experience to our clients.

Key Responsibilities:

  • Oversee and direct the activities of multiple campaigns, ensuring timely and efficient delivery of results.
  • Manage a team of Operations Managers, providing guidance and support to ensure the success of the team.
  • Develop and implement strategies to improve customer experience and drive business growth.
  • Collaborate with cross-functional teams to ensure seamless execution of campaigns and projects.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and optimize processes.

Requirements:

  • 3+ years of experience in operations management, preferably in a BPO or customer experience environment.
  • Proven track record of delivering results and driving business growth.
  • Strong leadership and management skills, with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
  • Ability to analyze complex data and identify areas for improvement.

About TaskUs: TaskUs is a fast-growing tech-enabled business services company that delivers customer support, AI operations, and content security services to the world's most innovative companies. We are committed to providing a positive and inclusive work environment, and we offer a range of benefits and perks to our employees.

How to Apply: If you are a motivated and results-driven professional with a passion for operations management, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role.



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