IT Infrastructure and Operations Manager

3 weeks ago

Mohali, Punjab, India RChilli Inc. Full time

Job Title: IT Infrastructure and Operations Manager

About the Role:

The IT Team Leaders at RChilli Inc. envision and set goals for the company's information technology department. This pivotal role involves managing our Hosting Cloud Services like OCI, AWS, GCP, and ensuring the secure and efficient operation of our IT environment.

Key Responsibilities:

  • Strategic IT Planning: Develop and implement strategic plans for IT operations to support business goals, focusing on scalability, security, and efficiency.
  • Cloud Services Management: Oversee the management of cloud services (OCI, GCP, AWS) ensuring optimal performance, cost-efficiency, and compliance with data protection regulations.
  • Hardware and Infrastructure Oversight: Manage the procurement, maintenance, and lifecycle of hardware resources, including laptops, AIO systems, etc.
  • Internal IT Support Services: Manage the internal IT service desk operations and performance, motivating team members, preparing incident reports, carrying out audits, and infrastructure health checkups, and following daily, weekly, and monthly activities.
  • Team Leadership: Hire, mentor, and lead a team of IT professionals, fostering a culture of innovation, collaboration, and continuous improvement.
  • Stakeholder Communication: Serve as a key IT contact for internal stakeholders, providing regular updates on IT initiatives, challenges, and achievements, and collaborating closely with other business units.
  • Continuous Improvement: Continuously assess and improve IT operations processes and practices to increase efficiency and meet evolving business needs.
  • Service Development & Management: Oversee the design, development, and delivery of services.
  • Budgeting & Financial Management: Develop and manage the division's budget, ensuring optimal allocation of resources while driving ROI.
  • Risk Management: Identify potential risks in the areas of technology and security, devising and implementing mitigation strategies.
  • Asset Management: Manage networks, network security, wireless information security requirements, application delivery, and G Suite.
  • Security Management: Perform root cause analysis (RCA) and incident reviews, ownership of vulnerability management and patching policies, and proactively identifies weaknesses and vulnerabilities in the network infrastructure using security logs, network analysis, and observations.
  • Performance Management: Develop and maintain team KPIs, help teams prioritize efforts, and ensure they align with the overall direction of the company.
  • Monitoring Operations and Infrastructure: Implement, monitor, evaluate, and operate a wide range of IT infrastructure security management processes, policies, and procedures, draft and review comprehensive technical specifications, manuals, and other user documentation.

Technical Background:

Strong knowledge of Hosting Cloud Service Providers like AWS, GCP, OCI, Azure, etc.

Excellent leadership and team management skills with a track record of developing high-performing teams.

Strong communication and stakeholder management skills, ability to strategize, plan, and execute IT initiatives aligned with business objectives.

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