IT Manager

2 weeks ago

Mohali, Punjab, India RChilli Inc. Full time
Job Title: IT Manager

Job Summary:
As an IT Manager at RChilli Inc., you will be responsible for overseeing the management of cloud services, ensuring optimal performance, cost-efficiency, and compliance with data protection regulations. You will also be responsible for managing the procurement, maintenance, and lifecycle of hardware resources, including laptops and AIO systems. Additionally, you will manage the internal IT service desk operations and performance, motivating team members to prepare incident reports, carry out audits, and infrastructure health checkups. You will also be responsible for hiring, mentoring, and leading a team of IT professionals, fostering a culture of innovation, collaboration, and continuous improvement.

Key Responsibilities:
• Strategic IT Planning: Develop and implement strategic plans for IT operations to support business goals, focusing on scalability, security, and efficiency.
• Cloud Services Management: Oversee the management of cloud services (OCI, GCP, AWS) ensuring optimal performance, cost-efficiency, and compliance with data protection regulations.
• Hardware and Infrastructure Oversight: Manage the procurement, maintenance, and lifecycle of hardware resources, including laptops and AIO systems.
• Internal IT Support Services: Manage the internal IT service desk operations and performance, motivating team members to prepare incident reports, carry out audits, and infrastructure health checkups.
• Team Leadership: Hire, mentor, and lead a team of IT professionals, fostering a culture of innovation, collaboration, and continuous improvement.
• Stakeholder Communication: Serve as a key IT contact for internal stakeholders, providing regular updates on IT initiatives, challenges, and achievements.
• Continuous Improvement: Continuously assess and improve IT operations processes and practices to increase efficiency and meet evolving business needs.
• Service Development & Management: Oversee the design, development, and delivery of services.
• Budgeting & Financial Management: Develop and manage the division's budget, ensuring optimal allocation of resources while driving ROI.
• Risk Management: Identify potential risks in the areas of technology and security, devising and implementing mitigation strategies.
• Asset Management: Manage networks, network security, wireless information security requirements, application delivery, and G Suite.
• Security Management: Perform root cause analysis (RCA) and incident reviews, ownership of vulnerability management and patching policies, and proactively identify weaknesses and vulnerabilities in the network infrastructure using security logs, network analysis, and observations.
• Performance Management: Develop and maintain team KPIs, help teams prioritize efforts, and ensure they align with the overall direction of the company.
• Monitoring Operations and Infrastructure: Implement, evaluate, and operate a wide range of IT infrastructure security management processes, policies, and procedures, draft and review comprehensive technical specifications, manuals, and other user documentation.

Technical Background:
• Strong knowledge of hosting cloud service providers like AWS, GCP, OCI, Azure, etc.
• Excellent leadership and team management skills with a track record of developing high-performing teams.
• Strong communication and stakeholder management skills, ability to strategize, plan, and execute IT initiatives aligned with business objectives.

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