Senior Process Manager

1 week ago


Mohali, Punjab, India eClerx Full time

Job Title: Senior Process Manager

About the Role:

eClerx is seeking an experienced Senior Process Manager to join our Customer Operations team. As a Senior Process Manager, you will be responsible for leading process improvement initiatives, managing teams, and ensuring operational excellence.

Key Responsibilities:

  • Lead process improvement initiatives to enhance operational efficiency and effectiveness
  • Manage teams to achieve business objectives and deliver high-quality results
  • Develop and implement strategic plans to drive business growth and improvement
  • Collaborate with cross-functional teams to achieve business objectives
  • Ensure compliance with regulatory requirements and industry standards

Requirements:

  • 10+ years of experience in process management and leadership
  • Graduate or postgraduate degree in any specialization
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Ability to analyze complex data and make informed decisions

About eClerx:

eClerx is a leading process management and data analytics company that provides critical business operations services to over 50 global Fortune 500 clients. We specialize in providing operational expertise and process excellence throughout the customer journey.



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