Application Technology Senior Manager, IT Service Operation Expert

3 weeks ago

Mohali, Punjab, India Freudenberg Full time

Empowering People, Creating Technology

Key Responsibilities:

As a Senior Manager of Application Technology, you will oversee the process management and governance of IT services, ensuring seamless integration with our business processes.

Definition and implementation of IT services will be your primary focus, driving innovation and efficiency.

You will manage the overall IT budget for your area of expertise, making informed decisions to optimize resource allocation.

Streamlining IT services will be a key objective, enabling our teams to work more efficiently and effectively.

As a leader, you will foster a high-performance IT organization, driving collaboration and excellence across our teams.

Business partnering with our Business Process Owners/Managers is crucial, ensuring alignment and mutual understanding.

You will contribute to Incident Management and Problem Management, helping to resolve issues and improve our overall service delivery.

Process management and governance for IT Service Operation will be a key area of focus, ensuring our services meet the highest standards.

You will be responsible for managing incidents, problems, access, events, and request fulfillment, ensuring seamless service delivery.

Accountability for operational services across business processes will be a key responsibility, driving continuous improvement and integration.

You will monitor external partners on an operational level, ensuring alignment and mutual understanding.

Resilience and crisis management will be critical skills, enabling us to respond effectively to challenges.

Service Level Fulfillment will be a key objective, ensuring our services meet the highest standards.

Requirements:

A university degree in IT or an equivalent combination of education and experience is required.

You should have >5 years of business knowledge, with a deep understanding of overall business models.

Functional knowledge of Application systems, including ERP, CRM, PLM, Quality & MES, SRM, Financial Reporting and Management, HCM, Integration Services, and IT Service Management tools, is essential.

Broad knowledge of Application systems is also required, as well as business process knowledge, including Financial processes, HCM processes, Sales processes, Sourcing processes, Production processes, Logistics processes, Quality processes, PDM processes, CAX processes, EDI supported processes, and IT Service Management processes for Automotive Suppliers.

Proficiency in English is required, with skills in an additional major language welcome.

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