Field Service Operations Coordinator

13 hours ago


Mohali, Punjab, India AVASO Technology Solutions Full time

AVASO Technology Solutions is currently seeking an experienced Field Service Coordinator to join our global organization. As a key member of our team, you will be responsible for managing resources, post-onboarding formalities, and skills development for our technicians.

Responsibilities:

  • Develop and manage a team of technicians to ensure effective communication and teamwork.
  • Establish strong connections with resources in assigned regions and foster open communication.
  • Work closely with the Global Service Desk team to ensure all dispatch tickets are covered by suitable engineers.
  • Collaborate with the Talent Acquisition team to address new requirements.
  • Lead rounds of vetting and screening, capturing results for quick turnaround to TA and Field Engineers.
  • Manage post-onboarding formalities and critical project requirements.
  • Uplift the current skill level with existing engineers and create a skill heat map.
  • Deliver project-specific training to engineers shortlisted from your region.
  • Manage and deliver administrative tasks defined by FSM, including Service Now data management and background check lifecycle management.
  • Ensure forecasted job and task assignments for engineers in advance.
  • Work closely with regional managers to check engineers' monthly expenses and coordinate with finance for timely payments.
  • Promote effective communications, positive employee relations, and teamwork.

Requirements:

  • Graduate degree.
  • Excellent inter-personal skills and problem-solving abilities.
  • Effective written and verbal communication skills.
  • Passion for structure improvement and experience in a professional environment.
  • Ability to work under pressure and meet deadlines.

We are an IT solution provider with global distribution capabilities and a proven track record of success in providing best-of-breed technology solutions to enterprises of all sizes.

Website: https://www.avasotech.com/

Position: Field Service Coordinator

Location: Mohali

Position type: Full-Time

Job type: Full-time

Location type: On-site



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