Field Service Operations Coordinator
13 hours ago
AVASO Technology Solutions is currently seeking an experienced Field Service Coordinator to join our global organization. As a key member of our team, you will be responsible for managing resources, post-onboarding formalities, and skills development for our technicians.
Responsibilities:
- Develop and manage a team of technicians to ensure effective communication and teamwork.
- Establish strong connections with resources in assigned regions and foster open communication.
- Work closely with the Global Service Desk team to ensure all dispatch tickets are covered by suitable engineers.
- Collaborate with the Talent Acquisition team to address new requirements.
- Lead rounds of vetting and screening, capturing results for quick turnaround to TA and Field Engineers.
- Manage post-onboarding formalities and critical project requirements.
- Uplift the current skill level with existing engineers and create a skill heat map.
- Deliver project-specific training to engineers shortlisted from your region.
- Manage and deliver administrative tasks defined by FSM, including Service Now data management and background check lifecycle management.
- Ensure forecasted job and task assignments for engineers in advance.
- Work closely with regional managers to check engineers' monthly expenses and coordinate with finance for timely payments.
- Promote effective communications, positive employee relations, and teamwork.
Requirements:
- Graduate degree.
- Excellent inter-personal skills and problem-solving abilities.
- Effective written and verbal communication skills.
- Passion for structure improvement and experience in a professional environment.
- Ability to work under pressure and meet deadlines.
We are an IT solution provider with global distribution capabilities and a proven track record of success in providing best-of-breed technology solutions to enterprises of all sizes.
Website: https://www.avasotech.com/
Position: Field Service Coordinator
Location: Mohali
Position type: Full-Time
Job type: Full-time
Location type: On-site
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