UCCE L1 Support Specialist

22 hours ago


Bengaluru, Karnataka, India Servion Global Solutions Full time

Servion Global Solutions seeks a highly skilled UCCE L1 Support Specialist to join our team.

About the Role

This is an exciting opportunity for a technical professional to work with Cisco UCCE / UCCX / PCCE solutions and 3rd party Call recording platforms.

Responsibilities
  • Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms.
  • Cisco ICM/CCMP/CVP/CUIC & troubleshooting.
  • Scripting knowledge for creating a new call flow and should have good understanding in the modification of existing ICM Script.
  • Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process.
Requirements
  • Hands on Experience with Cisco routing & switching, Cisco voice Devices & Products viz. Cisco Unified Call Manager, Cisco Unified Call Manager Express, Cisco Unity, Cisco Voice Gateway, Cisco IPT and Nice Logger.
  • Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices.
  • Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools
  • Have clear understanding on Telecom infrastructure protocols like ISDN and analogy signalling.
  • Should be ready to work in 24/7 business support environment
  • Should be having 1-4 years of experience on Cisco Voice platform.
  • Should be having work experience on CUCM/UCCE/UCCH/CVP platforms.

The salary for this role is estimated to be around $60,000 - $80,000 per annum, depending on location and experience.



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