Customer Retention Lead

Job DescriptionSoulflower is a leading natural beauty and wellness company with global certifications and clinical proof backing every product. We are expanding rapidly across e-commerce, quick commerce, retail, and global markets – customer retention is at the heart of our growth.The role of a CRM & Retention specialist involves designing and executing...

**Job Title:** Senior Vice President of Retention & GrowthWe are seeking a seasoned executive to lead our Retention and Growth initiatives, driving revenue growth through strategic cross-sell and upsell opportunities.Responsibilities: Develop and execute sales strategies that focus on retention, cross-sell, and upsell opportunities to drive consistent...

Key Business Intelligence RoleAbout our organization, one of India's leading lifestyle retailers in the footwear and fashion space, offering a diverse portfolio of homegrown and international brands.Role OverviewAs a strategic and hands-on leader, you will drive customer and business analytics initiatives at the heart of data-driven decision-making.Key...

Customer Retention SpecialistWe're seeking a seasoned professional to lead our customer retention efforts, ensuring that our clients receive an unparalleled level of support and care throughout their journey with us.As a Customer Retention Specialist, you'll be responsible for fostering strong relationships with our customers, identifying opportunities to...

Customer Relationship Management ProfessionalThis role oversees the effective use of customer relationship management (CRM) systems to drive business growth through enhanced customer engagement, retention, and revenue expansion.The CRM professional serves as a liaison between sales, marketing, and support teams, ensuring seamless collaboration and optimal...

Job Title: Customer Journey ManagerWe are seeking a highly skilled Customer Journey Manager to oversee the customer experience across all touchpoints. The ideal candidate will have experience in CRM and marketing with a proven track record of driving sales growth through targeted campaigns.Key Responsibilities:Develop and execute customer journey strategies...

Job Summary:We are seeking a seasoned Senior Customer Engagement Director to lead our Customer Relationship Management (CRM) strategy and implementation.About the Role:Develop and execute CRM strategies to drive customer engagement, retention, and growth.Lead and mentor a team of CRM specialists to ensure their professional development and foster a...

Job DescriptionThis is a 6-month contract position with a leading technology company.As a proactive Customer Retention and Accounts Specialist, you will be responsible for managing customer interactions, encouraging subscription purchases, and resolving outstanding overages.You will contact customers whose trials have expired, facilitate purchases, process...

About the RoleThis is a challenging and rewarding role where you will have the opportunity to drive growth and adoption of our mobile app. As a key member of our team, you will be responsible for developing strategies to increase customer engagement and retention.As a Growth Manager, you will work closely with cross-functional teams to analyze user journeys,...

Team Lead - Customer ServiceWe are seeking a proactive and experienced Team Lead to manage our day-to-day operations, ensure high service levels, coach team members, and drive process improvements to enhance customer satisfaction.Key Responsibilities:Monitor daily volumes, response times, and customer satisfaction metrics (CSAT, FCR, AHT, etc.).Manage Email...