Customer Experience Champion

3 days ago

Rajahmundry, Andhra Pradesh, India beBeeRetention Full time ₹ 8,00,000 - ₹ 10,00,000
Job Description

This is a 6-month contract position with a leading technology company.

As a proactive Customer Retention and Accounts Specialist, you will be responsible for managing customer interactions, encouraging subscription purchases, and resolving outstanding overages.

You will contact customers whose trials have expired, facilitate purchases, process orders, and address account issues. You will also track follow-ups, monitor outcomes, and generate reports on key metrics like conversions and account actions.

Qualifications
  • Advanced knowledge of Microsoft Excel software
  • Basic knowledge of Microsoft Word
  • Analytical skills to track performance metrics and improve processes
  • Organized and detail-oriented with the ability to meet deadlines
  • Problem Solving ability
  • Experience in customer service
  • Strong communication and negotiation skills
  • Proficiency with CRM systems like Salesforce
  • Experience in Zendesk
Responsibilities
  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration
  • Process orders promptly after the customer reaches out and sends purchase confirmation
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation
  • Maintain detailed records of follow-ups and interactions
  • Generate reports on:
  • Number of follow-ups conducted
  • Conversion rates from trials to purchases
  • Accounts suspended due to non-response
Company Benefits

Our company fosters a progressive culture, creativity, and a flexible work environment. We use cutting-edge technologies to keep ourselves ahead of the curve. Diversity in all aspects is respected. Integrity, experience, honesty, people, humanity, and passion for excellence are some other adjectives that define us.

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