Elevating Customer Experience

5 days ago

Rajahmundry, Andhra Pradesh, India beBeeExpert Full time ₹ 15,00,000 - ₹ 25,00,000
Quality Assurance Expert

We are seeking a meticulous Quality Assurance Expert to elevate customer-facing excellence across our Sales, Marketing, and Support departments.

  • Design and implement quality frameworks that drive data-backed improvements.
  • Conduct regular call audits, score performance against service level agreements, and deliver actionable feedback.
  • Develop Standard Operating Procedures (SOPs) that align with regulatory guidelines and internal best practices.
  • Create and facilitate training programs covering CRM usage, process adherence, communication skills, and quality standards.
  • Partner with IT and Operations to optimize Zoho CRM workflows, ensure data hygiene, and build real-time dashboards.
  • Analyze quality metrics and generate insights to drive continuous improvement initiatives.
  • Collaborate with department heads to identify process gaps, lead root-cause analyses, and implement corrective actions.

Required Skills and Qualifications:

  • Bachelor's degree in Business, Healthcare, or related field; MBA preferred.
  • 10-15 years of experience in quality management roles supporting multiple customer-facing teams.
  • 3+ years hands-on experience with Zoho CRM or similar platforms.
  • Exposure to quality oversight for 100+ team members.
  • Proven track record in drafting SOPs and delivering large-scale training.
  • Strong competency in data analysis, Excel, and dashboard tools.
  • Experience in EdTech or Healthcare domains is a strong plus.

What We Offer:

  • A mission-driven culture committed to transforming healthcare education.
  • Cross-functional exposure and a seat at the strategic table.
  • Competitive salary and benefits.
  • Continuous learning and leadership development opportunities.

Elevate Customer-Facing Excellence

Are you ready to transform healthcare education?

  • Customer Experience Leader

    4 hours ago

    Rajahmundry, Andhra Pradesh, India beBeeCustomer Full time ₹ 1,40,00,000 - ₹ 2,30,00,000

    At the core of our organisation lies a unique opportunity to excel in customer-centric roles. We are on a mission to revolutionise the specialty chemicals market by offering seamless, tech-driven solutions.About the RoleCustomer Success ChampionWe are seeking an exceptional candidate who can oversee the entire customer journey, ensuring that every...

  • Elevate Your Designs With Us

    13 hours ago

    Rajahmundry, Andhra Pradesh, India beBeeCreative Full time ₹ 8,00,000 - ₹ 12,00,000

    Unlock Creative PotentialElevate your greeting card, wedding invitation, and party invite designs by collaborating with us. Our platform makes Augmented Reality (AR) simple, affordable, and accessible for various projects.What We're Looking ForWe're seeking graphic designers specializing in:Greeting cardsWedding invitationsParty invitesBonus skills include...

  • Customer Experience Manager

    4 days ago

    Rajahmundry, Andhra Pradesh, India beBeeLeadership Full time ₹ 10,00,000 - ₹ 15,00,000

    Customer Service Team LeadWe are seeking an exceptional professional to lead a team of customer support representatives and drive excellent customer service.This is a fantastic opportunity to grow your career and make a real impact on customers' experiences. We're looking for someone with strong leadership skills, excellent communication skills, and a...

  • Customer Experience Specialist

    4 days ago

    Rajahmundry, Andhra Pradesh, India beBeeCustomerExperience Full time ₹ 30,000

    Job TitleWe are seeking a highly skilled and motivated professional to join our team as a Customer Experience Specialist. This role involves providing excellent customer service via chat support, delivering professional resolutions that meet or exceed customer expectations.Key Responsibilities:Respond to customer queries in a timely and accurate...

  • Customer Experience Advocate

    4 days ago

    Rajahmundry, Andhra Pradesh, India beBeeSupport Full time ₹ 4,00,000 - ₹ 8,00,000

    Customer Support RoleAt our organization, we are redefining how modern India wears and gifts jewelry. Our fast-growing 9 to 5 silver jewelry brand is built on Italian-inspired designs, certified 92.5 sterling silver, and premium craftsmanship.Job Summary:We are looking for a Customer Support Representative to be the voice of our customers. As a key member of...

  • Customer Experience Champion

    6 days ago

    Rajahmundry, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 80,000 - ₹ 1,20,000

    Job Title: Customer Support InternAbout the RoleWe are seeking a highly motivated and detail-oriented Customer Support Intern to join our team. The successful candidate will be responsible for providing exceptional customer service, responding promptly to inquiries, and collaborating with cross-functional teams to streamline workflows.Key...

  • Customer Experience Ambassador

    4 days ago

    Rajahmundry, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Customer Support SpecialistKey Responsibilities:Deliver top-notch customer service and support via various communication channels.Tackle customer complaints efficiently and resolve issues in a timely manner, maintaining a professional approach.Requirements:Possess strong English communication skills to effectively interact with clients.Demonstrate...

  • Customer Experience Champion

    4 days ago

    Rajahmundry, Andhra Pradesh, India beBeeRetention Full time ₹ 8,00,000 - ₹ 10,00,000

    Job DescriptionThis is a 6-month contract position with a leading technology company.As a proactive Customer Retention and Accounts Specialist, you will be responsible for managing customer interactions, encouraging subscription purchases, and resolving outstanding overages.You will contact customers whose trials have expired, facilitate purchases, process...

  • Customer Experience Specialist

    5 days ago

    Rajahmundry, Andhra Pradesh, India beBeeExperience Full time ₹ 5,00,000 - ₹ 7,50,000

    Our company is on a mission to revolutionize customer experience.As a Customer Experience Specialist, you will be responsible for delivering exceptional results in this field.Key responsibilities include:Acting as the primary point of contact for users and providing timely support.Handling inbound queries, emails, and calls to resolve issues and provide...

  • Customer Experience Manager

    4 days ago

    Rajahmundry, Andhra Pradesh, India beBeeCustomer Full time ₹ 3,00,000 - ₹ 7,00,000

    Delivering Exceptional Customer ServiceAt the heart of our customer care team lies a dynamic and results-driven role that requires unwavering dedication to customer satisfaction.Key Responsibilities:Engage with customers through inbound and outbound calls, ensuring seamless communication and a professional demeanor at all times.Accurately assist customers...