Customer Experience Advocate

5 days ago

Rajahmundry, Andhra Pradesh, India beBeeSupport Full time ₹ 4,00,000 - ₹ 8,00,000
Customer Support Role

At our organization, we are redefining how modern India wears and gifts jewelry. Our fast-growing 9 to 5 silver jewelry brand is built on Italian-inspired designs, certified 92.5 sterling silver, and premium craftsmanship.

Job Summary:

We are looking for a Customer Support Representative to be the voice of our customers. As a key member of our team, you will provide exceptional customer service, ensuring that every interaction with our customers is positive and memorable.

Key Responsibilities:
  • Verify addresses through confirmation calls for COD/prepaid orders.
  • Manage end-to-end customer support across phone, WhatsApp, email, and social media platforms.
  • Handle returns and exchanges with empathy and efficiency.
  • Collect customer insights and feedback to improve products, packaging, and overall brand experience.
  • Maintain accurate records of interactions and follow up with customers until resolution.
  • Collaborate with operations and marketing teams for smooth order fulfillment and customer journey.
  • Proactively identify patterns in customer queries and suggest improvements.
Requirements:
  • 1–2 years of customer support experience (D2C/e-commerce preferred).
  • Excellent communication skills in English and Hindi (written and verbal).
  • Strong problem-solving skills and ability to handle tough situations calmly.
  • Active, energetic, and empathetic — with a customer-first attitude.
  • Comfortable with phone support, WhatsApp Business, email, and CRM tools.
  • Ability to work on-site, 6 days a week at our office.

Are you passionate about delivering exceptional customer experiences? Do you have a knack for resolving issues efficiently? If so, we want to hear from you Apply now to join our dynamic team as a Customer Support Representative and take your career to new heights

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