
Senior Customer Service Representative
2 days ago
Job Summary
We are seeking a highly skilled Career Customer Advocate to provide exceptional support to our valued customers. This role involves handling customer queries via various channels, such as calls, emails, or chat, with professionalism and empathy.
Key Responsibilities:
- Resolve customer inquiries in a timely and effective manner.
- Maintain accurate records of customer interactions, feedback, and issues.
- Collaborate with internal teams to ensure seamless solutions.
- Identify customer needs and provide personalized guidance.
Requirements:
- Excellent command of English (spoken and written).
- Strong communication and interpersonal skills.
- Prior experience in customer support or call handling is preferred.
- Ability to multitask, adapt, and remain calm under pressure.
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