Customer Service Professional

2 weeks ago


Rajahmundry, Andhra Pradesh, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Customer Service Representative

About the Role:

We are seeking a highly motivated and customer-focused professional to join our team as a CRM Executive. The ideal candidate will have excellent verbal and written communication skills, strong interpersonal skills, and the ability to build rapport with customers.

The successful candidate will be responsible for handling customer inquiries, providing prompt and accurate responses, and resolving issues efficiently. They will also maintain a high level of customer service by demonstrating empathy, professionalism, and a customer-centric approach.

Key Responsibilities:

  • Handle customer inquiries and resolve issues efficiently
  • Maintain high level of customer service through empathy, professionalism, and customer-centric approach
  • Collaborate with sales team to provide seamless support
  • Utilize CRM software to track customer interactions and generate reports
  • Analyze customer data to identify patterns and trends

Requirements:

  • Bachelor's degree in a relevant field or equivalent experience
  • Proven experience in customer service or CRM role
  • Excellent verbal and written communication skills in English and Hindi
  • Strong interpersonal skills with ability to build rapport with customers
  • Proficiency in using CRM software and tools

About the Opportunity:

This is an excellent opportunity to provide exceptional customer satisfaction in a large-scale housing project. If you are passionate about customer service and possess excellent communication skills, we invite you to apply for this exciting role.



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