Customer Service Advocate

3 days ago


Rajahmundry, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 5,00,000 - ₹ 8,00,000
Job Description">

We are seeking a highly skilled customer support professional to handle both voice and non-voice interactions. This role is ideal for individuals who excel in communication, problem-solving, and multitasking.

Key Responsibilities:

  • Voice Support:
  • Respond to inbound customer calls in a professional and friendly manner, addressing inquiries, complaints, and technical issues.
  • Provide clear, accurate, and timely information regarding products and services.
  • Assist customers in troubleshooting problems and guiding them through solutions over the phone.
  • Maintain a high level of service excellence on all calls.
  • Non-Voice Support:
  • Handle customer support requests via email, live chat, and other digital channels, ensuring prompt and accurate responses.
  • Maintain thorough documentation of customer interactions and resolutions.
  • Collaborate with other departments (e.g., technical, sales, or billing teams) to address complex customer issues.
  • Issue Resolution:
  • Effectively resolve customer issues in a timely and professional manner, ensuring customer satisfaction.
  • Identify recurring issues and collaborate with the appropriate teams to suggest improvements.
Required Skills and Qualifications">

Language Proficiency:

  • Fluent in English (written and spoken), with the ability to communicate clearly and professionally in the language.

Experience:

  • Previous experience of 0-2 years in customer support or a related field is required.

Skills:

  • Strong communication and active listening skills.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to work efficiently under pressure and in a fast-paced environment.
  • Ability to multitask and manage time effectively.
  • Empathy and patience when dealing with customer concerns.


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