Customer Service Professional
1 day ago
Customer Service Representative Job Summary
We are seeking a highly motivated and goal-oriented individual to take on the role of Customer Service Representative. The ideal candidate will possess excellent communication skills, customer engagement abilities, and a strong commitment to achieving sales and conversion targets while ensuring compliance with industry standards.
Key Responsibilities:- Make outbound calls to US-based insurance companies/patients/helpdesk as per process requirements.
- Engage customers in meaningful conversations to promote products/services or gather required information.
- Achieve daily, weekly, and monthly targets and conversion goals.
- Handle objections professionally and escalate complex issues when necessary.
- Collaborate with team leads and quality analysts to improve call quality and performance.
- Ensure compliance with industry regulations and guidelines.
- Bachelor's degree or equivalent.
- 1–4 years of experience in outbound calling, preferably with US clients.
- Excellent verbal communication and interpersonal skills.
- Familiarity with CRM tools and call centre software.
- Goal-oriented with a positive attitude and strong work ethic.
- Knowledge of US culture and customer behavior.
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