Transportation Customer Service Representative

14 hours ago

Rajahmundry, Andhra Pradesh, India beBeeResponsibility Full time ₹ 10,00,000 - ₹ 14,00,000
Customer Service Professional

We are seeking a dedicated customer service professional to join our team. As a key member of our support staff, you will play a vital role in ensuring that our customers receive exceptional service.

Main Responsibilities:

  • Manage and resolve issues by communicating with drivers and fleets.
  • Enforce high service standards.
  • Confirm the ride was done and apply the change in the system or ask the driver to do it.
  • Keep detailed records of interactions, noting issues and solutions within our CRM to ensure consistency and follow-up as needed.
  • Develop and maintain good working relationships with Suppliers, CS Operations, Sales, and other functions, plus any external stakeholders.
  • Provide customer service support.

Required Skills and Qualifications:

  • Experience working in the Tourism & Travel sector, Ground Transportation industry (Preferred).
  • Minimum 2 years of experience working as a customer support representative or in a similar environment.
  • Strong operational and analytical skills.
  • Problem-solving skills.
  • Excellent English verbal and written communication is mandatory.
  • Proficiency with Microsoft Office Suite (word, excel, powerpoint, etc).
  • Able to accommodate a full-time schedule of 24*7 and 6 days a week.
  • Ability to prioritize and manage their time effectively.
  • Fast-paced work environments.
  • Attention to detail is essential.
  • Conversational Spanish speaking skills are beneficial.

Benefits:

This role offers a unique opportunity for career growth and development in a dynamic and fast-paced environment.

Others:

Please note that this position requires flexibility and adaptability to meet the changing needs of the business.

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