Customer Service Representative

3 weeks ago

Rajahmundry, Andhra Pradesh, India Oxale Infotech Full time

Customer Service Representative

Location: Remote

Company: Leading Credit Repair Agency/Debt Settlement in USA and Canada. The company is committed to helping individuals manage and resolve their credit effectively. We pride ourselves on delivering exceptional customer service and personalized financial solutions to our clients.

We are seeking a highly motivated and dynamic Customer Service Representative to join our team. This role is integral to our customer service operations, focusing on handling incoming inquiries and providing exceptional support to our clients. You'll be responding to potential clients who have already expressed interest in our services and people who are interested in the services.

Key Responsibilities:

-Answering and making calls from potential clients, addressing their inquiries and providing detailed information about our debt settlement and consolidation services.

-Build strong relationships with clients by understanding their financial needs and recommending appropriate solutions.

-Follow up on leads generated through various channels to ensure timely and effective communication.

-Maintain accurate and detailed records of client interactions and transactions in our CRM system.

-Collaborate with the sales and customer service teams to achieve company goals and deliver outstanding service.

-Stay updated on industry trends and company offerings to effectively address client questions and concerns.

Requirements:

-Proven experience in a customer service role, preferably within the financial services industry.

-Excellent communication skills in English, both verbal and written.

-Strong interpersonal skills with the ability to build rapport with clients.

-Detail-oriented with strong organizational and time management skills.

-Proficiency in using CRM software and other relevant technology.

-Ability to work independently and as part of a team in a fast-paced environment.

-Ability to work the Pacific Standard Time Shift (GMT -8:00)

-Submitting a Police Verification in accordance with local law enforcement up on the receival of an offer letter.

This role requires handling sensitive financial matters, so the ability to stay composed and professional in challenging situations is essential.

What We Offer:

-Competitive at par with the industry base salary (20k-40k)

-Comprehensive training and ongoing support to help you succeed.

-A positive and collaborative work environment.

-Opportunities for career growth and development.

Employment Type

Full-time

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