Customer Service Representative

2 days ago

Rajahmundry, Andhra Pradesh, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 10,00,000

About SCG India

We are expanding in India with a focus on sustainable building materials and innovative construction solutions.

  • Sustainable Product Leadership: Delivering eco-friendly AAC wall and block systems that meet the demands of modern construction.
  • India as a Sourcing Gateway: Serving as a specialized sourcing hub for ceramics, packaging, and industrial supplies, linking Indian production strengths to international markets.
  • Recognized Sustainability Leadership: Globally acknowledged for ESG excellence, ranked among top performers worldwide in construction materials for sustainability.

About the Role

You will be the frontline ambassador for ensuring every customer receives reliable support and responsive communication.

Key Responsibilities

  • Manage customer inquiries, orders, and requests with accuracy and professionalism.
  • Coordinate with sales, logistics, and finance teams for smooth order processing and delivery.
  • Track order status and proactively update customers on progress or potential issues.
  • Assist in resolving service complaints, claims, and concerns with a solutions-first mindset.
  • Maintain detailed customer records and generate service performance reports.
  • Provide after-sales support, including product information, warranty handling, and documentation.
  • Support customer engagement activities and contribute to service improvement initiatives.

Qualifications

  • Bachelor's degree in Business, Communications, or related fields.
  • 0–3 years of experience in customer service, order management, or client support.
  • Strong communication and problem-solving skills with a customer-first mindset.
  • Organized, detail-oriented, and able to handle multiple priorities simultaneously.
  • New graduates with enthusiasm and adaptability welcome to apply.

Career Development

This role provides exposure to our customer ecosystem and service operations, opening career pathways into account management, operations, or sales support roles within our regional network.

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