
AR Caller Customer Service Representative
13 hours ago
This position involves providing exceptional customer service support via phone calls.
- We are seeking a highly skilled Customer Service Professional with experience in resolving customer inquiries, requests, and complaints over the telephone.
- The ideal candidate will utilize sound judgment and make decisions within established procedures for each service request, ensuring customer satisfaction and adherence to key performance indicators and service level agreements.
Key Responsibilities:
- Resolve customer inquiries, requests, and complaints, primarily over the telephone.
- Analyze business requirements and identify problem areas using industry knowledge updates.
- Maintain effective work procedures according to client process workflows and policy guidelines.
Requirements:
- Graduation (any stream)
- 12 - 24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling.
This is an exciting opportunity to join our team as a Customer Service Representative where you will play a vital role in delivering exceptional customer experiences.
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