Customer Experience Leader

24 hours ago

Rajahmundry, Andhra Pradesh, India beBeeCustomer Full time ₹ 1,40,00,000 - ₹ 2,30,00,000

At the core of our organisation lies a unique opportunity to excel in customer-centric roles.

  • We are on a mission to revolutionise the specialty chemicals market by offering seamless, tech-driven solutions.

About the Role

Customer Success Champion

We are seeking an exceptional candidate who can oversee the entire customer journey, ensuring that every interaction is nothing short of phenomenal.

Main Responsibilities

  • Owning the post-sales experience for customers, guaranteeing timely updates and effortless order execution.
  • Streamlining communication across departments to ensure consistency in delivering top-notch customer satisfaction.
  • Bridging sales, logistics, and operations to place the customer at the forefront of every decision.

Key Deliverables

  • Serving as the primary point of contact for customers after the sale.
  • Understanding unique customer requirements and fostering open communication within internal teams.
  • Closely collaborating with logistics, documentation, and finance to resolve customer queries efficiently.

Requirements and Qualifications

  • Designing scalable processes to elevate the customer experience.
  • Developing SOPs and customer playbooks to standardise support delivery.
  • Maintaining logs of recurring issues to identify trends and drive root-cause solutions.

What You Bring

  • Exceptional communication and problem-solving skills.
  • Able to work under pressure while meeting deadlines.
  • Strong analytical and technical expertise.

Your Career Growth

  • A dynamic, fast-paced work environment.
  • Opportunities for growth and professional development.
  • A collaborative and supportive team environment.

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