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Customer Experience Manager

3 weeks ago

Rajahmundry, Andhra Pradesh, India beBeeLeadership Full time ₹ 10,00,000 - ₹ 15,00,000

Customer Service Team Lead

We are seeking an exceptional professional to lead a team of customer support representatives and drive excellent customer service.

This is a fantastic opportunity to grow your career and make a real impact on customers' experiences. We're looking for someone with strong leadership skills, excellent communication skills, and a passion for delivering exceptional customer service.

Main Responsibilities:

  • Lead a team of customer support representatives to deliver outstanding customer service.
  • Develop and implement processes and procedures to enhance the efficiency and effectiveness of the customer support team.
  • Analyze customer feedback and identify areas for improvement in the customer support process.
  • Motivate and encourage the team to achieve their targets and goals.

Key Qualifications:

  • A minimum of 8-10 years of experience in a customer support or customer service role, with at least 5 years of experience in a leadership or supervisory role.
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills.
  • Ability to work in a fast-paced environment and manage multiple tasks and priorities.

Benefits:

We offer a competitive salary package, opportunities for growth and development, and a dynamic work environment.