Customer Experience Associate

2 days ago

Rajahmundry, Andhra Pradesh, India beBeeCandidate Full time ₹ 18,00,000 - ₹ 35,00,000

Customer Experience Associate

This role involves managing candidate communications, verifying documents and ensuring professional interactions. The ideal candidate will provide excellent support while fostering a positive experience for candidates.

The key responsibilities of this position include:

  • Responding to candidate inquiries via email or chat.
  • Reviewing and verifying candidate-provided documents for completeness and accuracy.
  • Guiding candidates through the documentation process and offering support where needed.
  • Documenting interactions and feedback to identify trends and areas for improvement.

Requirements:

  • Strong written and verbal communication skills are essential.
  • A basic understanding of customer support and/or candidate management is necessary.
  • The ability to work independently as well as part of a team is required.
  • Organizational skills and attention to detail are also crucial.

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