Customer Experience Professional

2 days ago

Rajahmundry, Andhra Pradesh, India beBeeCustomerSuccess Full time ₹ 18,00,000 - ₹ 25,00,000
Job Description:

About this role:

We are seeking a skilled professional to fill the position of Customer Success Associate. As a key member of our team, you will be responsible for improving the overall customer experience by managing key performance indicators.

You will conduct regular Business Reviews and Check-ins with customers to ensure satisfaction, retention, and growth. This includes monitoring and analyzing KPIs, customer health, and providing actionable insights to prevent churn and identify opportunities for expansion.

As a proactive customer engagement expert, you will drive timely responses to requests, manage project timelines, and facilitate necessary product or service updates. You will also work closely with cross-functional teams to align customer feedback and performance data with ongoing product development and feature enhancements.

Additionally, you will deliver regular training and resources to customers based on their needs and product usage data to ensure they are maximizing the value of the product.

Key responsibilities include:

  • Monitor and Analyze KPIs: Track and analyze key performance indicators such as customer sentiment, engagement scores, and service request completion SLAs.
  • C
Required Skills & Qualifications:

Experience in a Customer Success, Account Management, or related customer-facing role is required. You should have strong analytical skills, with the ability to interpret customer data and provide actionable insights.

A proven ability to build strong, lasting relationships with customers is essential. Excellent communication and problem-solving skills are also required, along with the ability to present complex information in a clear and concise manner.

Time management and organizational skills are critical, as you will be handling multiple accounts and priorities simultaneously.

Preferred qualifications include prior experience conducting business reviews and check-ins, providing actionable insights, and making recommendations for improving customer success.

Benefits:

This role offers a competitive compensation package, including benefits and opportunities for growth and development.

As a valued member of our team, you will receive ongoing support and training to help you excel in your role.

Our company culture values collaboration, innovation, and customer-centricity, making it an exciting place to work and grow.

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