Customer Experience Manager

2 days ago


Rajahmundry, Andhra Pradesh, India beBeeCustomer Full time ₹ 3,00,000 - ₹ 7,00,000

Delivering Exceptional Customer Service

At the heart of our customer care team lies a dynamic and results-driven role that requires unwavering dedication to customer satisfaction.

Key Responsibilities:

  • Engage with customers through inbound and outbound calls, ensuring seamless communication and a professional demeanor at all times.
  • Accurately assist customers with queries, complaints, and product/service information in a timely and courteous manner.
  • Maintain meticulous records of customer interactions and database updates, facilitating informed decision-making.
  • Efficiently escalate complex issues to relevant departments when necessary, upholding customer trust and confidence.
  • Contribute to an environment where exceptional service delivery is paramount, fostering long-lasting customer relationships.

Requirements:

  • Excellent verbal and written communication skills.
  • A positive attitude, patience, and superior problem-solving abilities are essential for success in this role.
  • Flexibility to adapt to shifting priorities and work schedules as required.


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