Customer Journey Manager
1 week ago
Job Title: Customer Journey Manager
We are seeking a highly skilled Customer Journey Manager to oversee the customer experience across all touchpoints. The ideal candidate will have experience in CRM and marketing with a proven track record of driving sales growth through targeted campaigns.
Key Responsibilities:- Develop and execute customer journey strategies to enhance engagement, conversion rates, and retention.
- Maintain accurate and segmented CRM data to inform business decisions.
- Collaborate with cross-functional teams to personalize customer experiences and analyze campaign performance.
- Design and implement loyalty and retention programs to improve customer satisfaction and reduce churn.
- Bachelor's degree in Business, Marketing, or related field is required.
- Experience in B2B environments and proficiency in CRM platforms is essential.
- Strong analytical skills with expertise in tools like Excel or Google Sheets are necessary for data-driven decision making.
- Excellent communication and collaboration skills, with a focus on delivering high-quality results under tight deadlines.
A dynamic work environment with opportunities for professional growth and development.
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