Technical Support Specialist

21 hours ago

Bareilly, Uttar Pradesh, India beBeeSupport Full time US$ 90,000 - US$ 1,10,000

Job Description:

We are seeking a dedicated and customer-focused Support Specialist to provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents.

The ideal candidate will work closely with infrastructure, security, and application teams to ensure optimal performance, usability, and security of client's virtual desktop environment.

Key Responsibilities:
  • Provide technical assistance and resolve end-user VDI issues
  • Maintain golden images for various user groups, including application packaging, patching, and configuration
  • Validate and troubleshoot application functionality within VDI sessions in partnership with application owners
  • Manage desktop pools in Horizon Administrator/Console, including both persistent and non-persistent configurations
  • Perform root cause analysis for recurring issues and implement permanent fixes
  • Maintain user entitlement mappings and access to appropriate VDI pools
  • Monitor system health and generate reports on performance, usage, and capacity
  • Test and implement updates, patches, and version upgrades to Horizon components and base images
  • Collaborate with the Infrastructure team on escalations related to networking, storage, or host-level issues
  • Document standard operating procedures, troubleshooting steps, and FAQs for internal knowledgebase
  • Coordinate UAT testing for new images or configurations with business stakeholders
Required Skills and Qualifications:
  • Associate or Bachelor's degree in Computer Science, Information Technology, or a related field
  • Preferred Certification(s): VMware Certified Professional – Desktop and Mobility (VCP-DTM)
  • At least 2 years in IT support roles with experience supporting VDI environments
  • Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent
  • Experience with Windows desktop OS (Windows 10/11), Active Directory, and group policies
  • Proficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting

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