Technical Customer Advocate

3 days ago

Bareilly, Uttar Pradesh, India beBeeProblemSolver Full time ₹ 60,00,000 - ₹ 1,20,00,000

Customer Experience Specialist

We are seeking a skilled professional to play a critical role in delivering exceptional customer experiences by resolving complex technical issues related to our product suite. This is an exciting opportunity to make a meaningful impact on our customers' lives.

The ideal candidate will possess strong problem-solving, documentation, and teamwork skills. They should also have good logical reasoning, analytical skills, and a willingness to learn and engage in additional responsibilities whenever needed.

  • Resolve complex technical issues related to our product suite
  • Document and verify reported problems, and engage additional resources when necessary
  • Log/report issues on our CRM, and provide effective communication to customers, peers, and other teams
  • Understand and set issue priority based upon urgency and business impact
  • Closing issues by providing quick resolutions and documenting technical analysis and root cause wherever applicable

Required skills and qualifications:

  • Mandatory hands-on experience in networking, CentOS Linux, and Windows OS
  • Mandatory experience in at least two of the following: Contact Center Technologies, Application Support, Telephony experience/SIP, XML scripting, Object Oriented Programming
  • Nice-to-have skills include VXML, CCML, RDBMS, Microsoft LUIS/CLU, APIs, SMS, and cloud technologies (AWS and/or Google)

Key qualities for success:

  • Strong customer service skills
  • Excellent problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • Excellent communication and documentation skills

Benefits of working with us:

  • Opportunity to make a meaningful impact on our customers' lives
  • Chance to work with a talented team of professionals
  • Competitive salary and benefits package

  • Customer Service Advocate

    2 days ago

    Bareilly, Uttar Pradesh, India beBeeCustomerService Full time ₹ 30,00,000 - ₹ 40,00,000

    Job Title:Customer Service AdvocateA Customer Service Advocate provides exceptional customer support, ensuring customer satisfaction and delivering a positive customer experience. The role involves interacting with customers, addressing their inquiries and concerns, and providing timely and efficient solutions.Key Responsibilities:Provide excellent customer...

  • Customer Success Advocate

    19 hours ago

    Bareilly, Uttar Pradesh, India beBeeSuccess Full time ₹ 5,00,000 - ₹ 10,00,000

    Customer Success AdvocateWe are seeking a results-driven Customer Success Advocate to deliver exceptional service and support, ensuring seamless onboarding and ongoing engagement.Key Responsibilities:Proactively engage with customers to provide tailored solutions, foster strong relationships, and enhance customer satisfaction.Address customer inquiries and...

  • Traders' Advocate

    3 days ago

    Bareilly, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 1,20,000 - ₹ 2,64,000

    \Immersive Trading Experience\At Plus Markets, we empower traders to turn their skills into income without risking personal capital. Through our cutting-edge trading platform, we offer real payouts and dedicated support every step of the way.\This is a full-time remote role for a Customer Support Executive. The Customer Support Executive will handle...

  • Customer Service Technical Support Specialist

    20 hours ago

    Bareilly, Uttar Pradesh, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 16,00,000

    **Job Description:**As a frontline representative for consumer products, you will be the primary point of contact for customers with technical issues related to windows software, hardware, and services.Key Responsibilities: Provide timely and effective solutions to customer inquiries. Assist customers with technical issues via various communication channels....

  • Service Advocate

    23 hours ago

    Bareilly, Uttar Pradesh, India beBeeCustomer Full time ₹ 4,50,000 - ₹ 7,00,000

    **Job Overview**As a Customer Service Representative, you will be responsible for handling international customer inquiries via chat and voice processes.You must possess excellent English communication skills (spoken & written) to effectively interact with customers.**Key Responsibilities**International customer service via chat and voice channelsExcellent...

  • IT Technical Support Specialist

    2 days ago

    Bareilly, Uttar Pradesh, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: IT Support AnalystMandatory Skills:4+ years of technical experience with a strong focus on problem-solving and analytical skills.Excellent understanding of business operations, including teamwork and communication skills.Ability to learn new technologies quickly and efficiently.We are seeking a skilled technical support specialist with experience...

  • Technical Content Specialist

    20 hours ago

    Bareilly, Uttar Pradesh, India beBeeContentDeveloper Full time ₹ 20,00,000 - ₹ 25,00,000

    Job DescriptionThe Technical Writers on our team strive for a culture of teamwork, innovation, and customer satisfaction. Key aspects of this culture include:Collaboration is essential. We foster an environment of respect, inclusivity, and courage.We encourage experimentation and learning from failure. Mistakes are opportunities for growth and...

  • Senior Technical Service Representative

    2 days ago

    Bareilly, Uttar Pradesh, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 10,00,000

    Job Title: Customer Technical Support Executive">We are seeking a dynamic and customer-focused individual to join our global customer service team. As a technical support professional, you will be responsible for resolving queries from clients worldwide via phone, email, or chat, ensuring high-level customer satisfaction and professionalism.Provide technical...

  • Exceptional Technical Support Expert

    20 hours ago

    Bareilly, Uttar Pradesh, India beBeeSupport Full time ₹ 60,00,000 - ₹ 1,00,00,000

    Technical Support Specialist Role OverviewWe are seeking a skilled Technical Support Specialist to deliver exceptional customer support and drive business success.Key Responsibilities:Provide timely and effective technical assistance to customers via phone, email, or chat.Collaborate with internal teams to resolve complex technical issues and improve overall...

  • Technical Support Specialist

    20 hours ago

    Bareilly, Uttar Pradesh, India beBeeServiceNow Full time US$ 60,000 - US$ 1,00,000

    Technical Support Specialist">This is an exciting opportunity to join a dynamic team as a Technical Support Specialist.The role involves providing top-notch technical support to customers, helping them resolve technical issues with the ServiceNow software and platform.Key responsibilities include:Building trust with customers through empathetic...