Exceptional Technical Support Expert

2 days ago


Bareilly, Uttar Pradesh, India beBeeSupport Full time ₹ 60,00,000 - ₹ 1,00,00,000
Technical Support Specialist Role OverviewWe are seeking a skilled Technical Support Specialist to deliver exceptional customer support and drive business success.Key Responsibilities:
  • Provide timely and effective technical assistance to customers via phone, email, or chat.
  • Collaborate with internal teams to resolve complex technical issues and improve overall customer experience.
  • Analyze and troubleshoot technical problems to identify root causes and implement solutions.
  • Develop and maintain technical documentation, knowledge bases, and troubleshooting guides to enhance customer support.
  • Stay up-to-date with industry trends, technologies, and best practices to continuously improve technical expertise.
Requirements:
  • Minimum 5 years of experience in technical support or customer-facing engineering roles.
  • Strong background in B2B SaaS, network, and security concepts.
  • Deep understanding of switches, routers, and networking fundamentals.
  • Certifications such as CCNA, JNCIE, or higher are highly valued.
  • Working knowledge of Linux, VMware ESXi, and firewalls.
  • Familiarity with 802.1x/NAC, vulnerability management, and cybersecurity best practices.
  • Excellent communication and interpersonal skills to effectively manage multiple stakeholders and priorities.
Benefits:
  • Join a dynamic team at the forefront of cybersecurity and network visibility.
  • Enjoy a flexible work environment with opportunities for remote work and collaboration with a global team.


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