Senior Technical Support Professional

7 hours ago

Bareilly, Uttar Pradesh, India beBeeTechnical Full time ₹ 45,30,000 - ₹ 87,90,000
Technical Support Specialist

As a key member of our IT support team, you will play a crucial role in delivering exceptional technical assistance to our organization. Your primary responsibility will be to provide face-to-face technical support for hardware, software, and corporate mobile devices.

  • Troubleshoot technical issues with Windows 10, Office 365, Outlook, VPN, MFA, and remote access
  • Support technologies like Citrix XenApp/XenDesktop, VDI, and other client OS environments
  • Utilize ServiceNow for incident management, asset tracking, and user request handling

You will work from a collaborative workspace where employees can drop in for help. Your goal is to make technology accessible, reliable, and user-friendly for all stakeholders.

  • Collaborate with peers to resolve complex technical issues
  • Conduct remote troubleshooting and guide users through resolutions
  • Participate in hardware deployment and decommissioning, including managing loaner devices

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