
Customer Service Advocate
2 days ago
Job Title:
Customer Service AdvocateA Customer Service Advocate provides exceptional customer support, ensuring customer satisfaction and delivering a positive customer experience. The role involves interacting with customers, addressing their inquiries and concerns, and providing timely and efficient solutions.
Key Responsibilities:
- Provide excellent customer service through various communication channels, including phone, email, and chat.
- Resolve customer complaints and issues in a professional and courteous manner.
- Work collaboratively with internal teams to address customer needs and concerns.
- Stay up-to-date with product knowledge and services to provide accurate information to customers.
Requirements:
- Bachelor's degree in a related field is preferred, but not required.
- Strong verbal and written communication skills.
- Ability to empathize with customers and provide exceptional service.
- Problem-solving and conflict resolution skills.
- Good organizational and time management skills.
Benefits:
- Competitive salary.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
Location:
The role can be based in Mumbai, with options for remote work.
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