Customer Service Advocate

2 days ago


Bareilly, Uttar Pradesh, India beBeeCustomerService Full time ₹ 30,00,000 - ₹ 40,00,000

Job Title:

Customer Service Advocate

A Customer Service Advocate provides exceptional customer support, ensuring customer satisfaction and delivering a positive customer experience. The role involves interacting with customers, addressing their inquiries and concerns, and providing timely and efficient solutions.

Key Responsibilities:

  • Provide excellent customer service through various communication channels, including phone, email, and chat.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Work collaboratively with internal teams to address customer needs and concerns.
  • Stay up-to-date with product knowledge and services to provide accurate information to customers.

Requirements:

  • Bachelor's degree in a related field is preferred, but not required.
  • Strong verbal and written communication skills.
  • Ability to empathize with customers and provide exceptional service.
  • Problem-solving and conflict resolution skills.
  • Good organizational and time management skills.

Benefits:

  • Competitive salary.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.

Location:

The role can be based in Mumbai, with options for remote work.



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