International Customer Service Representative
2 days ago
We are seeking an accomplished and results-driven Customer Support Specialist with a strong passion for delivering exceptional customer experiences in an international setting.
- Efficiently handle inbound customer calls, addressing their queries and resolving issues promptly and professionally.
- Employ active listening skills to understand customer needs and provide tailored solutions that meet their expectations.
- Utilize troubleshooting techniques to identify and resolve complex problems, escalating when necessary to ensure seamless service delivery.
- Maintain accurate and detailed records of interactions, adhering to established protocols and call quality standards.
- Meet key performance indicators (KPIs) for customer satisfaction, call handling time, and resolution, driving business growth through improved customer relationships.
Requirements:
Key Skills and Qualifications:
- Excellent English communication skills, with the ability to articulate ideas clearly and concisely.
- Proven experience in providing top-notch customer support in a fast-paced environment.
- Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
- Ability to work effectively in a team-oriented environment, collaborating with colleagues to achieve shared goals.
- Strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities simultaneously.
Benefits:
Competitive salary package, including performance-based incentives and opportunities for career advancement.
Location:
Jaipur
Language requirements :
Excellent English communication (No grammatical errors or MTI)
Number of Positions:
50+
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