Business Development

2 days ago

Bareilly, Uttar Pradesh, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 7,50,000
Customer Service Representative

We are seeking a skilled Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, empathy, and the ability to handle customer inquiries in a professional manner.

The Customer Service Representative will be responsible for:

  • Handling customer inquiries via phone, email, WhatsApp, and social media
  • Resolving issues promptly while maintaining a positive and professional attitude
  • Maintaining accurate customer records using internal tools
  • Ensuring timely follow-ups and status updates to customers
  • Coordinating with internal departments for quick resolutions
  • Tracking complaints, returns, and exchanges efficiently
  • Suggesting process improvements for better customer service
  • Preparing daily/weekly reports for management review

To be successful as a Customer Service Representative, you will require:

  • Bachelor's degree in any discipline
  • 2-3 years of relevant experience in customer support or service roles
  • Excellent communication and interpersonal skills
  • Proficiency in MS Excel (data entry, filters, reports)
  • Strong follow-up and time management abilities
  • Ability to stay calm under pressure and handle multiple tasks

If you have a passion for delivering exceptional customer service and are looking for a challenging role, we encourage you to apply. Please submit your updated CV, a personalized cover letter explaining why you're the right fit for this role, and your salary expectations to venki@gokyo.in. We look forward to hearing from you

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