International Voice Process Support Specialist

Job OverviewWe are seeking a seasoned Quality Assurance Specialist to drive excellence in international voice processes.Main ResponsibilitiesDevelop and implement quality strategies to enhance transaction accuracy and delivery.Manage quality metrics and client-related Key Performance Indicators (KPIs).Evaluate the effectiveness of interventions and identify...

Job Title: Voice Process AssociateJob Description:We are seeking experienced and skilled professionals to support our US-based clients in a voice process role. The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with...

Job Title: International Voice Support SpecialistWe are seeking a skilled and enthusiastic candidate to join our dynamic voice process team.The ideal candidate will be responsible for:Updating CRM systems with daily outbound calls using provided leadsVerifying and screening prospective customer data for accuracy and qualityCapturing additional information...

Job Title: Voice Operations LeadWe are seeking a seasoned professional to lead voice-based operations teams.About the Role:Oversee daily delivery and performance metrics (AHT, CSAT, FCR, SLA) across multiple teams and projects.Manage KPIs and ensure Service Level Agreement adherence, supervising Team Leads, Trainers, and QAs.Collaborate with clients and...

Job Overview:The primary objective of this role is to supervise the operational activities of a voice process, ensuring seamless execution and optimal performance. This encompasses managing day-to-day operations, leading a team of supervisors and agents, and implementing strategies to enhance first-call resolution and reduce average handling time.

Job Title: Internal Control SpecialistThe role of the Internal Control Specialist is to perform control testing as part of the Control Monitoring Program to provide reasonable assurance that internal controls over financial reporting are designed and operating effectively.Main Responsibilities:Perform control testing to evaluate risk and test internal...

Job Title: Customer Support SpecialistAbout Silvish is a fast-growing silver jewelry brand redefining how modern India wears and gifts jewelry.We are looking for a professional to be the voice of our customers.Responsibilities:Verify addresses for orders through confirmation calls.Manage end-to-end customer support across multiple channels including phone,...

Job OverviewThis role provides first- and second-level technical assistance to employees across the organization, ensuring timely operational support.Key Responsibilities:Ensure prompt troubleshooting and resolution of computer hardware and software issues.Develop accurate documentation for software installation and configuration procedures.Manage software...

Job Title: Language Support SpecialistThis role entails providing administrative support for the accounting function, encompassing general ledger, accounts payable, accounts receivable, fixed assets, and inter-company transactions.Key Responsibilities:Administrative Support: Typing, filing, verifying records, data entry, generating invoices and purchase...

Technical Support Specialist">This is an exciting opportunity to join a dynamic team as a Technical Support Specialist.The role involves providing top-notch technical support to customers, helping them resolve technical issues with the ServiceNow software and platform.Key responsibilities include:Building trust with customers through empathetic...